Every completed transaction triggers a review request
When a purchase is completed or order is picked up in Retail Express, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it. Every transaction becomes an opportunity for reviews, using the customer data already in your system.
Know exactly who your promoters are
When customers leave reviews (positive or negative), those signals automatically sync to their Retail Express records. Now you can instantly identify your biggest fans and ask them for video testimonials, referrals, or case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Retail Express, it already knows who handled the transaction. When the review comes in, it's automatically attributed with no name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. That's a 4% rate, and they're winning. Because Reviewflowz connects to Retail Express, it knows exactly how many transactions you completed, so instead of celebrating raw numbers, you see: 342 transactions this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google Reviews should always be your #1 priority since customers see them directly in search results. Beyond Google, focus on Yelp, Facebook, and Trustpilot for broad reach, plus any industry-specific platforms relevant to your business. With Reviewflowz, you can monitor all 200+ platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by transactions), which Reviewflowz calculates automatically using your Retail Express sales data. A store with 50 reviews from 500 customers (10% conversion) is outperforming a competitor with 200 reviews from 5,000 customers (4% conversion).
How does the review request actually get sent?
When a transaction is processed in Retail Express, Reviewflowz automatically detects this trigger event and sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger and preferred communication method, then every customer gets automatically contacted without any manual work from you. It's completely set-and-forget once you've made your initial setup choices.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests along with email and SMS options. WhatsApp delivers nearly 98% open rates, making it significantly more effective than email for getting customer attention. Just like email and SMS, WhatsApp requests are triggered automatically from Retail Express when transactions are completed or orders are picked up.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your Retail Express data to see who handled each transaction. When reviews come in, they're automatically attributed to the right staff member without customers needing to mention names. This also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Retail Express?
Setup takes just minutes, not days. Simply connect your Retail Express system, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 emails and SMS requests cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most Retail Express users, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
