Every Repticity patient gets asked. Automatically.
When a visit completes, treatment finishes, or discharge processes in Repticity, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. You configure it once, and every single patient gets asked for a review without any manual work. No missed opportunities, no forgotten follow-ups, no staff time wasted.
Your happiest patients, flagged in Repticity
When a patient leaves a 5-star review on Google or Facebook, that positive signal flows directly into Repticity and appears on their patient record. Now your clinical staff and front desk instantly know who your biggest advocates are. Ask these promoters for video testimonials, referrals, or case studies. Your most powerful marketing comes from your happiest patients, but only if you can identify them where you work every day.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Repticity, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data and coaching insights.
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Reviews per patient encounter. The metric that matters.
A medical practice with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 800 patients. a 7.5% rate, and they're winning. Because Reviewflowz connects to Repticity, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every patient review automatically.
Replying to reviews improves your Google rankings and builds trust with potential patients, but no healthcare provider has time to craft thoughtful responses to every review on Google, Healthgrades, Zocdoc, and dozens of other platforms. Reviewflowz uses AI to generate professional, on-brand replies that sound like they came from your practice. Choose to review and approve each response, or let our system publish them automatically so no patient review ever goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for healthcare businesses?
Google Reviews is always #1 for healthcare practices since patients typically search there first, but industry-specific sites like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for domain authority and capturing patients who research providers on medical platforms. Yelp also drives significant traffic for healthcare searches. Reviewflowz monitors all these major healthcare review sites plus 200+ others from one centralized dashboard, so you never miss a review that could impact your practice's reputation.
How do I measure my review performance?
Most healthcare practices make the mistake of tracking raw review counts, but 200 reviews means nothing without knowing if they came from 2,000 or 20,000 patients. Since Reviewflowz integrates directly with Repticity, we automatically calculate your true review conversion rate by dividing your reviews by your actual patient encounters. This means you can see that a practice with 80 reviews from 2,000 patients (4% conversion) is actually outperforming one with 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When a visit is marked as completed, treatment finished, or patient discharged in Repticity, Reviewflowz automatically triggers a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every patient receives a review request automatically without any manual intervention. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates compared to traditional email. Just like our other channels, WhatsApp requests are triggered automatically from Repticity when visits are completed, treatments finished, or follow-ups are done.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by individual healthcare providers through its direct integration with Repticity. When patients leave reviews, our system automatically attributes them to the correct doctor, physician, nurse, or provider based on their appointment or encounter data from Repticity, without requiring patients to mention staff names. This automatic attribution also helps protect your reviews from Google's removal policies, since reviews that specifically name healthcare staff are more likely to be flagged and deleted.
How long does it take to set up Reviewflowz with Repticity?
Setup takes just minutes, not days. Simply connect your Repticity account, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most healthcare practices, this works out to just pennies per review collected, making it a negligible cost compared to the value of each patient review.
