Turn every Relatient encounter into review requests
When a visit completes, treatment finishes, or discharge processes in Relatient, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest patients, flagged in Relatient
When a patient leaves a 5-star Google review, that signal flows right back into Relatient, attached to their patient record. Now your staff knows who your biggest fans are during every appointment. Ask them for a video testimonial, a referral, or to share their experience with other patients.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell provider names. Reviewflowz takes a different approach. Because it's connected to Relatient, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance breakdowns.
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Reviews per patient encounter. The metric that matters.
A medical practice with 150 reviews sounds impressive until you realize they've seen 12,000 patients. That's a 1.3% conversion rate. Your competitor down the street has 60 reviews from 800 patients. A 7.5% rate that's crushing you. Because Reviewflowz connects to Relatient, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate.
AI replies to every patient review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review across Google, Healthgrades, Zocdoc, Yelp, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound like your healthcare team wrote them. Approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for healthcare businesses?
Google Reviews is always the #1 priority for healthcare practices since it directly impacts local search rankings and patient acquisition, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are equally crucial for domain authority and industry-specific patient searches. These specialized medical review sites often appear in the top search results when patients research providers and procedures, making them essential for comprehensive reputation management. Reviewflowz monitors all of these critical healthcare review platforms plus 200+ others from a single dashboard, ensuring you never miss patient feedback across any channel.
How do I measure my review performance?
Most practices make the mistake of only counting total reviews, but what really matters is your review conversion rate. Since Reviewflowz integrates directly with Relatient, we automatically calculate your reviews per patient encounter to give you the true metric that matters. A practice with 80 reviews from 2,000 patients (4% conversion rate) is actually outperforming one with 200 reviews from 15,000 patients (1.3% conversion rate).
How does the review request actually get sent?
When a patient visit is marked complete, treatment finished, or discharge processed in Relatient, Reviewflowz automatically detects this trigger and sends a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred channel, then every qualifying patient receives a review request automatically with zero manual work required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from Relatient just like email and SMS when visits are completed, treatments finished, or follow-ups done. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by individual healthcare providers by integrating directly with your Relatient system to identify which doctor, nurse, or staff member handled each patient encounter. When reviews come in, they're automatically attributed to the correct provider without patients needing to mention names, giving you detailed performance leaderboards and coaching insights for your medical staff. This automatic attribution also helps protect your reviews from Google's removal policies, since reviews mentioning specific healthcare provider names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with Relatient?
Setup takes just minutes, not days. Simply connect your Relatient system, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this translates to just pennies per review collected. WhatsApp pricing varies by country.
