From patient discharge to review request. Automatically.
When a visit completes, treatment finishes, or discharge occurs in Redox, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set your triggers once and forget about it. Every single patient gets asked for feedback without any manual work from your staff.
Your happiest patients, flagged in Redox
When a patient leaves a 5-star review on Google or Facebook, that positive signal flows directly into Redox and attaches to their patient record. Now your clinical staff can see which patients are your biggest advocates during appointments or follow-ups. Ask these promoters for video testimonials, referrals, or case studies to fuel your practice growth.
Staff attribution without the name-drop
Most healthcare practices ask patients to mention their doctor, physician, nurse, or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Redox, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance breakdowns.
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Reviews per patient encounter. The metric that matters.
A clinic with 150 reviews sounds impressive until you realize they've had 12,000 patient encounters. That's a 1.3% conversion rate. Your competitor down the street has 65 reviews from 800 encounters. a 8.1% rate, and they're winning. Because Reviewflowz connects to Redox, it knows exactly how many patient visits you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every patient review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and helps recover unhappy ones before they leave. But no physician has time to craft thoughtful responses across Google, Healthgrades, Zocdoc, Vitals, and 200+ other platforms. Reviewflowz uses AI to generate on-brand replies in seconds. Review and approve them first, or let them publish automatically so no patient review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for healthcare businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for industry domain authority and where patients specifically research providers. These specialized medical review sites often appear in top search results when patients look for doctors, specialists, or healthcare services in their area. Reviewflowz monitors all these essential platforms plus 200+ others from a single dashboard, so you never miss patient feedback across any channel.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by patient encounters), because raw numbers are meaningless without context. Since Reviewflowz connects to Redox, we automatically calculate your true conversion rate by using your actual patient volume as the denominator, so you can see if your 4% conversion rate is actually outperforming a competitor's 200 reviews at just 1.3%.
How does the review request actually get sent?
When Redox records a visit completion, treatment finish, discharge, or follow-up, Reviewflowz automatically triggers a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every qualifying patient receives a review request automatically. It's completely hands-off once set up, requiring zero manual intervention from your team.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email rates, making it incredibly effective for patient engagement. Just like email and SMS, WhatsApp requests are triggered automatically from your Redox workflows when visits complete, treatments finish, or follow-ups are done.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes. Because Reviewflowz integrates with Redox, it automatically knows which healthcare provider handled each patient encounter and attributes incoming reviews to the correct doctor, nurse, or staff member without requiring patients to mention names. This eliminates the risk of reviews being flagged and removed by Google for containing specific provider names, while giving you detailed performance tracking and coaching insights for each member of your healthcare team.
How long does it take to set up Reviewflowz with Redox?
Setup takes just minutes, not days. You simply connect Redox to Reviewflowz, select your trigger and communication channel, and you're live with no developer or IT department required. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most healthcare practices, this works out to just pennies per review collected, making it extremely cost-effective compared to the value each patient review brings to your practice.
