From Quest discharge to review request. Automatically.
When a visit is completed, discharge is processed, or follow-up is finalized in Quest – LIS, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set your triggers once and forget about it. Every patient encounter becomes a review opportunity without lifting a finger.
Your happiest patients, flagged in Quest – LIS
When a patient leaves a 5-star review, that signal flows right back into Quest – LIS, attached to their patient record. Now your clinical team knows who your biggest fans are during every interaction. Ask them for video testimonials, referrals, or case studies. Your best marketing comes from your happiest patients, but only if you know who they are.
Staff attribution without the name-drop
Most practices ask patients to mention their physician or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Quest – LIS, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
How serious are you about your reviews?
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A practice with 150 reviews sounds impressive until you learn they've treated 8,000 patients. That's a 1.9% conversion rate. Your competitor has 65 reviews from 1,200 encounters. They're winning at 5.4%. Because Reviewflowz connects to Quest – LIS, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to patient reviews boosts your Google ranking, builds trust with prospective patients, and helps retain dissatisfied ones. But no provider using Quest LIS has time to craft thoughtful responses to every review across Google, Healthgrades, Vitals, and dozens of other platforms. Reviewflowz generates professional, on-brand replies using AI that you can approve first or publish automatically.
FAQs
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What review sites matter most for EHR businesses?
Google Reviews is always #1 for local search visibility, but EHR practices also need strong presence on Healthgrades, Vitals, Zocdoc, and WebMD since these carry significant domain authority and appear prominently in healthcare-specific searches. Reviewflowz monitors all of these critical platforms plus 200+ others from one unified dashboard, ensuring your Quest LIS practice captures and responds to patient feedback across the entire review ecosystem.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your patient volume. A practice with 200 reviews from 15,000 patients (1.3% conversion) is actually underperforming compared to one with 80 reviews from 2,000 patients (4% conversion). Because Reviewflowz integrates directly with Quest – LIS, it automatically calculates your true review conversion rate by dividing your reviews by your actual patient encounters.
How does the review request actually get sent?
When a visit is completed, discharged, or follow-up is completed in Quest – LIS, Reviewflowz automatically detects this trigger event and sends a review request to the patient through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your preferred trigger and communication method, then every qualifying patient automatically receives a request without any manual intervention. It's a complete set-and-forget system that runs in the background of your Quest – LIS workflow.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional open rates of nearly 98%, making it highly effective for patient engagement. Just like email and SMS, WhatsApp requests are automatically triggered from Quest LIS when visits are completed, patients are discharged, or follow-ups are finished.
Can I track which physician, nurse, or provider generates the most reviews?
Yes, Reviewflowz automatically tracks reviews by provider through its direct integration with Quest – LIS. When patients submit reviews, our system pulls encounter data from your EHR to attribute each review to the correct physician, nurse, or provider without requiring patients to name specific staff members. This automatic attribution from your clinical records also helps avoid Google's tendency to flag and remove reviews that explicitly mention provider names.
How long does it take to set up Reviewflowz with Quest – LIS?
Setup takes just minutes, not days. Simply connect Quest – LIS to Reviewflowz, select your trigger and channel, and you're live with no developer or IT department needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most healthcare practices, this works out to just pennies per review collected, making it extremely cost-effective relative to the value each patient review brings to your Quest LIS practice.
