From visit completed to review request. Hands-free.
When a visit is completed, treatment finished, or discharge processed in Practice Velocity, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked for a review. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest patients, flagged in Practice Velocity
When a patient leaves a 5-star review, that signal flows directly into Practice Velocity and attaches to their patient record. Now your staff knows exactly who your biggest advocates are during every interaction. Ask them for video testimonials, referrals, or case studies. Your most powerful marketing comes from your happiest patients, but only if you know who they are.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Practice Velocity, it already knows which physician, nurse, or provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed by Google, and you still get per-provider performance data for coaching and bonuses.
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Reviews per patient encounter. The metric that matters.
A practice with 200 reviews sounds impressive until you realize they've seen 15,000 patients. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 encounters. They're winning at 4%. Because Reviewflowz connects to Practice Velocity, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 encounters this month, 47 reviews, 13.7% conversion rate.
AI replies to every patient review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review across Google, Healthgrades, Zocdoc, Yelp, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound like your provider wrote them. Approve them manually or let them publish automatically so no patient review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for healthcare businesses?
Google Reviews is the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for industry authority and specialized medical searches where patients actively research providers. Yelp also remains important for general reputation management across all healthcare specialties. Reviewflowz monitors all of these essential platforms plus 200+ others from a single dashboard, so you never miss patient feedback that could impact your practice's online reputation.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by patient encounters), and Reviewflowz calculates this automatically by pulling your patient volume data directly from Practice Velocity. A practice with 80 reviews from 2,000 patients (4% conversion rate) significantly outperforms one with 200 reviews from 15,000 patients (1.3% conversion rate).
How does the review request actually get sent?
When you complete a visit, finish treatment, discharge a patient, or mark a follow-up as done in Practice Velocity, Reviewflowz automatically detects this trigger event and sends a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You set this up once by selecting your preferred trigger and communication method, then every patient automatically receives a review request from that point forward. No manual sending or follow-up work required on your end.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates at nearly 98% compared to traditional email. Just like our email and SMS features, WhatsApp requests are automatically triggered from Practice Velocity when visits are completed, treatments finished, or follow-ups are done.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically connects to your Practice Velocity system to track which healthcare provider handled each patient encounter, so when reviews come in, they're instantly attributed to the correct doctor, physician, nurse, or provider without patients needing to mention names. This gives you detailed performance tracking and leaderboards for your clinical staff, plus helps avoid Google flagging reviews that specifically mention provider names.
How long does it take to set up Reviewflowz with Practice Velocity?
Setup takes just minutes, not days. Simply connect your Practice Velocity system, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this translates to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
