When a visit is completed, discharge processed, or follow-up finished in PointClickCare, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set your triggers once and forget about it. Every single patient gets asked for a review without any manual work from your staff.
Your happiest patients, flagged in PointClickCare
When a patient leaves a 5-star Google review, that signal flows right back into PointClickCare attached to their patient record. Now your clinical staff knows who your biggest fans are during every interaction. Ask them for a video testimonial, a referral, or to share their story with other patients.
Staff attribution without the name-drop
Most healthcare practices ask patients to mention their physician or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to PointClickCare, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
How serious are you about your reviews?
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A clinic with 150 reviews sounds impressive until you realize they've treated 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 800 patients, a 7.5% rate. They're dominating. Because Reviewflowz connects to PointClickCare, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see the metric that matters: 342 patient encounters this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review while managing patient charts and clinical workflows in PointClickCare? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for EHR businesses?
Google Reviews is always #1 for local search visibility, but healthcare-focused sites like Healthgrades, Vitals, Zocdoc, and WebMD are crucial for EHR businesses because they drive industry-specific traffic and boost domain authority with healthcare professionals researching solutions. These platforms are where clinicians, administrators, and decision-makers actively search for and compare EHR systems like PointClickCare alternatives. Reviewflowz monitors all these critical sites plus 200+ others from one centralized dashboard, ensuring you never miss feedback that could impact your EHR business.
How do I measure my review performance?
Most businesses only count total reviews, but raw numbers are meaningless without knowing your patient volume. Reviewflowz calculates your true review conversion rate by connecting directly to PointClickCare to get your actual patient encounter data. A practice with 80 reviews from 2,000 patients (4% conversion rate) is actually outperforming a competitor with 200 reviews from 15,000 patients (1.3% conversion rate).
How does the review request actually get sent?
When a visit is completed, a patient is discharged, or a follow-up is marked complete in PointClickCare, Reviewflowz automatically triggers and sends a review request to that patient via email, SMS, or WhatsApp (your choice). You configure this once by selecting your trigger event and preferred channel, then every qualifying patient receives a review request automatically with zero manual effort. It's completely set-and-forget once you've made your initial selections.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, far higher than traditional email. Just like our other channels, WhatsApp requests are triggered automatically from PointClickCare when visits are completed, patients are discharged, or follow-ups are finished.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically pulls encounter data from your PointClickCare EHR to attribute each review to the specific physician, nurse, or provider who handled that patient, even when the patient doesn't mention staff names in their review. This EHR integration also helps your reviews avoid Google's content flags, since reviews mentioning specific staff names are more likely to be removed by Google's automated systems.
How long does it take to set up Reviewflowz with PointClickCare?
Setup takes just minutes, not days. Simply connect your PointClickCare system to Reviewflowz, select your trigger and communication channel, and you're live with no developer or IT support required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices using PointClickCare, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same simple credit system.
