Every completed transaction triggers a review request
When a purchase is completed or transaction is processed in Patron Points, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked using the data already in your system. No extra tools, no manual follow-up, no missed opportunities.
Know exactly who your promoters are
When a customer leaves a review, that signal flows directly into their Patron Points record, whether it's a 5-star rave or a critical comment. Now you can instantly identify your biggest advocates and take the next step: ask them for video testimonials, referrals, or case studies. Your most powerful marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Patron Points, it already knows who handled the transaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. They're winning at 4%. Because Reviewflowz connects to Patron Points, it knows exactly how many transactions you completed. So instead of celebrating raw numbers, you see: 342 transactions this month, 47 reviews, 13.7% conversion rate.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google Reviews should always be your #1 priority since it directly impacts local search visibility and customer discovery. Focus on the platforms where your customers are most active, which typically includes Yelp, Facebook, and Trustpilot, plus any industry-specific sites relevant to your business. The good news is that Reviewflowz monitors all 200+ platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses focus on total review count, but that's meaningless without knowing your customer volume. A store with 200 reviews from 15,000 customers (1.3% conversion) is actually underperforming compared to one with 80 reviews from 2,000 customers (4% conversion). Because Reviewflowz integrates directly with Patron Points, we automatically calculate your true review conversion rate by dividing your reviews by your actual transaction volume.
How does the review request actually get sent?
When a transaction is completed in Patron Points, Reviewflowz automatically detects this event and immediately sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every future transaction automatically generates a review request without any manual intervention. It's completely set-and-forget once you've made your initial setup choices.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests along with email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it especially effective for customer engagement. Just like email and SMS requests, WhatsApp messages are triggered automatically from Patron Points when transactions are completed.
Can I track which team member generates the most reviews?
Yes. Reviewflowz automatically connects to your Patron Points data to attribute each review to the correct team member based on transaction history, so customers don't need to mention staff names. This automatic attribution gives you detailed performance tracking while also reducing the risk of reviews being flagged by Google, since reviews mentioning specific staff names are more likely to be removed.
How long does it take to set up Reviewflowz with Patron Points?
Setup takes minutes, not days. You simply connect Patron Points to Reviewflowz, choose your trigger and channel, and you're live with no developer or IT department needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most Patron Points users, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
