When a visit completes, discharge processes, or follow-up finishes in OptiMantra, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set your triggers once and forget about it. Every single patient gets asked to leave a review without you lifting a finger.
Your happiest patients, flagged in OptiMantra
When a patient leaves a 5-star review, that signal flows directly into OptiMantra and appears on their patient record. Now your clinical team knows exactly who your promoters are during every appointment. Ask these happy patients for referrals, video testimonials, or case studies while they're right there in your office.
Staff attribution without the name-drop
Most practices ask patients to mention their physician or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to OptiMantra, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
How serious are you about your reviews?
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A practice with 150 reviews from 3,000 patient encounters has a 5% conversion rate. Your competitor with 80 reviews from 1,200 encounters? They're crushing you at 6.7%. Because Reviewflowz connects to OptiMantra, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate. That's the metric your competitors can't track.
AI replies to every patient review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review while managing patient charts and clinical workflows in OptiMantra? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for EHR businesses?
Google Reviews is always #1 for EHR companies since it drives the most visibility in local search, but healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD are crucial for industry credibility and domain authority in clinical workflow and patient management searches. These specialized sites carry more weight with healthcare decision-makers researching EHR solutions like OptiMantra. Reviewflowz monitors all of these key platforms plus 200+ others from a single dashboard, so you never miss feedback that could impact your EHR business.
How do I measure my review performance?
Most practices make the mistake of counting total reviews, but what really matters is your review conversion rate. Because Reviewflowz integrates directly with OptiMantra, we can calculate your true performance by dividing your reviews by your actual patient encounters. A practice with 50 reviews from 500 patients (10% conversion rate) is significantly outperforming one with 200 reviews from 5,000 patients (4% conversion rate).
How does the review request actually get sent?
When a visit is completed, discharged, or follow-up is completed in OptiMantra, Reviewflowz automatically detects this trigger and sends a review request to the patient through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every patient automatically receives a review request from that point forward. No manual sending or follow-up required on your part.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates compared to traditional email. Just like email and SMS, WhatsApp requests are triggered automatically from OptiMantra when visits are completed, patients are discharged, or follow-ups are finished.
Can I track which physician, nurse, or provider generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by individual provider by pulling encounter data directly from your OptiMantra EHR system. When patients leave reviews, our system attributes them to the correct physician, nurse, or provider based on their chart encounters, eliminating the need for patients to mention staff names. This automatic attribution from your EHR data also helps prevent Google from flagging reviews, since reviews mentioning specific provider names are more likely to be removed.
How long does it take to set up Reviewflowz with OptiMantra?
Setup takes just minutes, not days. Simply connect your OptiMantra system, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first review request goes out the same day you complete setup.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. WhatsApp pricing varies by country and operates on the same flexible credit system.
