When a visit completes, treatment finishes, or discharge happens in OPIE, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked. No manual work, no forgotten requests, no delays.
Your happiest patients, flagged in OPIE
When a patient leaves a 5-star review, that signal flows directly into OPIE attached to their patient record. Now your staff knows exactly who your promoters are during every appointment. Ask them for referrals, video testimonials, or case studies while they're still in your office.
Staff attribution without the name-drop
Most healthcare practices ask patients to mention their doctor, physician, nurse, or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to OPIE, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data and leaderboards.
How serious are you about your reviews?
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A practice with 150 reviews from 8,000 patient encounters has a 1.9% conversion rate. Your competitor with 60 reviews from 800 encounters? They're crushing you at 7.5%. Because Reviewflowz connects to OPIE, it knows exactly how many patient visits and encounters you completed. So instead of celebrating raw numbers, you see: 287 encounters this month, 31 reviews, 10.8% conversion rate. That's the metric you optimize to beat your competition.
AI replies to every review automatically
Replying to patient reviews boosts your Google rankings and builds trust with potential patients, but no healthcare provider has time to craft thoughtful responses to every review across Google, Healthgrades, Zocdoc, and dozens of other platforms. Reviewflowz uses AI to generate professional, on-brand replies that sound like they came from your practice. Choose to review and approve each response, or let them publish automatically so no patient review ever goes unanswered.
FAQs
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What review sites matter most for healthcare businesses?
Google Reviews is always #1 for healthcare practices since patients search there first, but industry-specific sites like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for domain authority and capturing patients actively searching for healthcare providers. Yelp also drives significant patient acquisition, especially for specialty practices. Reviewflowz monitors all these key platforms plus 200+ others from one unified dashboard, so you never miss a review that could impact your practice's reputation.
How do I measure my review performance?
Don't just count total reviews. The metric that matters is your review conversion rate (reviews ÷ patient encounters), and since Reviewflowz connects directly to OPIE, we automatically calculate this for you using your actual patient volume data. A practice with 80 reviews from 2,000 patients (4% conversion) will outperform a competitor with 200 reviews from 15,000 patients (1.3% conversion) every time.
How does the review request actually get sent?
When a visit is completed, treatment finished, discharge, or follow-up is marked done in OPIE, Reviewflowz automatically triggers a review request to that patient via email, SMS, or WhatsApp (you choose which channel). You configure this once by selecting your trigger event and preferred communication method, then every qualifying patient receives a review request automatically without any manual work from your team.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Just like our other messaging options, WhatsApp requests are automatically triggered from OPIE when visits are completed, treatments finished, or follow-ups are done.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes. Since Reviewflowz integrates directly with OPIE, it automatically knows which healthcare provider handled each patient encounter and attributes incoming reviews to the correct doctor, physician, nurse, or provider without requiring patients to mention names. This gives you detailed per-provider performance tracking and leaderboards, plus helps avoid Google review flags since reviews mentioning specific staff names are more likely to be removed.
How long does it take to set up Reviewflowz with OPIE?
Setup takes just minutes, not days. Simply connect your OPIE system to Reviewflowz, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this translates to pennies per review collected. WhatsApp pricing varies by country and operates on the same pay-as-you-go model.
