When a visit, discharge, or follow-up is completed in OpenPM, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and forget it. Every single patient gets asked without you lifting a finger.
Your biggest advocates, flagged in OpenPM
When a patient leaves a 5-star review, that signal flows directly into OpenPM and appears in their patient record. Now your clinical team knows exactly who your promoters are during every appointment. Ask these happy patients for video testimonials, referrals, or case studies to fuel your practice growth.
Staff attribution without the name-drop
Most practices ask patients to mention their physician, nurse, or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to OpenPM, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data for leaderboards and coaching.
How serious are you about your reviews?
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A practice with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 1,200 patients. A 5% rate means they're winning. Because Reviewflowz connects to OpenPM, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate.
AI replies to every patient review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician using OpenPM has time to reply to every single review while managing patient charts and clinical workflows? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for EHR businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD are crucial for domain authority and industry-specific search visibility where patients actively research providers. These specialized medical review sites carry significant weight with patients making healthcare decisions and boost your practice's credibility in clinical search results. Reviewflowz monitors all of these essential platforms plus 200+ others from a single dashboard, so you never miss patient feedback across the review ecosystem that matters most to your EHR-powered practice.
How do I measure my review performance?
Most businesses only count raw reviews, but that's meaningless without knowing your patient volume. Since Reviewflowz integrates directly with OpenPM, we can calculate your true review conversion rate by dividing your reviews by total patient encounters. For example, 80 reviews from 2,000 patients (4% conversion) significantly outperforms 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When you mark a visit as completed, discharged, or follow-up completed in OpenPM, Reviewflowz automatically detects this trigger and sends a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every patient gets a review request automatically without any manual work from your staff. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it extremely effective for patient engagement. Just like email and SMS requests, WhatsApp messages are triggered automatically from OpenPM when visits are completed, patients are discharged, or follow-ups are finished.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically pulls encounter data from your OpenPM EHR to attribute each patient review to the correct provider who handled that visit, without patients needing to mention staff names. This EHR integration gives you detailed per-provider performance tracking while reducing the risk of Google flagging reviews that specifically name healthcare staff.
How long does it take to set up Reviewflowz with OpenPM?
Setting up Reviewflowz with OpenPM takes just minutes, not days. Simply connect your OpenPM system, select your review trigger and messaging channel, and you're live with no developer or IT department required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most practices, this works out to just pennies per review collected. WhatsApp pricing varies by country and is also available on the same pay-as-you-go model.
