When a reservation completes, dining experience ends, or event wraps up in Olo, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set your triggers once and forget about it. Every single guest gets asked for reviews without you lifting a finger.
Your happiest guests, flagged in Olo
When a guest leaves a 5-star review on Google or Yelp, that signal flows right back into Olo attached to their customer record. Now your host, server, or manager knows exactly who your biggest fans are when they walk in the door. Ask them for video testimonials, referrals, or social media posts. Your best marketing comes from your happiest guests, but only if you know who they are.
Staff attribution without the name-drop
Most restaurants ask guests to mention their server or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Olo, it already knows which host, server, or manager handled the reservation. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns.
How serious are you about your reviews?
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A restaurant with 500 reviews sounds impressive until you realize they served 8,000 guests last month. That's a 6.25% conversion rate. Your competitor down the street has 180 reviews from 1,200 guests, achieving a 15% rate. They're winning. Because Reviewflowz connects to Olo, it knows exactly how many reservations and orders you completed. So instead of celebrating raw numbers, you see: 342 reservations this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with future diners, and helps recover unhappy guests before they leave for good. But what host, server, or manager has time to craft thoughtful replies to every single review across Google, Yelp, OpenTable, TripAdvisor, and Facebook? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hospitality businesses?
For hospitality businesses, Google Reviews is always the #1 priority since it directly impacts local search rankings, followed by industry-specific platforms like TripAdvisor, OpenTable, and Yelp which drive booking decisions, plus Facebook for social proof and domain authority. These platforms are where guests actively search for dining, catering, and event venues, making them critical for your online reputation. Reviewflowz monitors all these essential sites plus 200+ others from one unified dashboard, so you never miss a review that could impact your business.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your customer volume. Since Reviewflowz integrates directly with your Olo system, we automatically calculate your true review conversion rate by dividing your reviews by your actual bookings. A restaurant with 50 reviews from 500 Olo orders (10% conversion) is significantly outperforming one with 200 reviews from 10,000 orders (2% conversion).
How does the review request actually get sent?
When a checkout, reservation, or dining experience is completed in Olo, Reviewflowz automatically detects this trigger event and sends a review request to your guest via email, SMS, or WhatsApp (your choice). You configure this once by selecting your preferred trigger and communication channel, then every guest receives a review request automatically from that point forward. No manual work required after the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Olo events like completed checkouts, reservations, or dining experiences, just like email and SMS. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which host, server, or manager generates the most reviews?
Yes. Reviewflowz automatically connects to your Olo system to track which host, server, or manager handled each guest reservation or dining experience, so when reviews come in, they're instantly attributed to the right team member without guests needing to mention names. This gives you detailed staff performance leaderboards and coaching insights, plus it helps avoid Google flagging reviews that specifically name your hospitality staff.
How long does it take to set up Reviewflowz with Olo?
Setup takes just minutes, not days. Simply connect your Olo account, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most restaurants, this works out to just pennies per review collected. WhatsApp pricing varies by country.
