When an eye exam finishes, glasses are ordered, or a follow-up appointment closes in OfficeMate, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set your triggers once and every patient gets asked for feedback without you lifting a finger. No manual work, no missed opportunities, no delays.
Your happiest patients, flagged in OfficeMate
When a patient leaves a 5-star Google review, that signal flows right back into OfficeMate attached to their patient record. Now your front desk knows who your biggest fans are. Ask them for a video testimonial about their new glasses, a referral for their family's eye exams, or to share their experience with specialty contact lenses.
Staff attribution without the name drop
Most eye care practices ask patients to mention their optometrist or optician by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to OfficeMate, it already knows which provider handled each eye exam or fitting. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
How serious are you about your reviews?
Get up and running in minutes • Upgrade when you're ready
An optometry practice with 150 reviews sounds impressive until you realize they've seen 12,000 patients. That's a 1.25% conversion rate. Your competitor down the street has 60 reviews from 800 patients. a 7.5% rate. They're dominating local search. Because Reviewflowz connects to OfficeMate, it knows exactly how many appointments you completed, so instead of celebrating raw numbers, you see: 287 eye exams this month, 31 reviews, 10.8% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to return for their next eye exam. But what optometrist has time to reply to every single review across Google, Healthgrades, Zocdoc, and Yelp? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically so no review about your vision care goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for optometry businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but Healthgrades, Yelp, and Zocdoc are equally critical for optometry practices because they boost domain authority and capture patients actively searching for eye care services. These healthcare-specific platforms are where patients research vision care providers, compare services like eye exams and contact fittings, and book appointments. Reviewflowz monitors all four of these essential platforms plus 200+ others from one centralized dashboard, ensuring your practice never misses a review across any channel.
How do I measure my review performance?
Most practices make the mistake of tracking raw review counts, but 200 reviews means nothing without knowing if they came from 2,000 patients or 20,000 patients. Reviewflowz automatically calculates your true review conversion rate by pulling your patient appointment data directly from OfficeMate, giving you the denominator that matters. This lets you see that a practice with 80 reviews from 2,000 patients (4% conversion) is actually outperforming one with 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When you complete specific actions in OfficeMate like finishing an eye exam, processing a glasses or contacts order, or closing a follow-up appointment, Reviewflowz automatically detects this trigger and sends a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger events and preferred communication method, then every patient gets contacted automatically without any manual work from your staff. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from OfficeMate just like email and SMS when an eye exam is completed, glasses or contacts are ordered, or follow-ups are finished.
Can I track which optometrist or optician generates the most reviews?
Yes. Because Reviewflowz integrates directly with OfficeMate, it automatically knows which optometrist or optician handled each patient's eye exam or fitting, so when reviews come in they're attributed to the right staff member without patients needing to mention names. This gives you cleaner review data that's less likely to be flagged by Google, plus detailed performance insights for each member of your optical team.
How long does it take to set up Reviewflowz with OfficeMate?
Setup takes just minutes, not days. You simply connect OfficeMate to Reviewflowz, select your trigger and communication channel, and you're live with no developer or IT department needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a simple pay-as-you-go basis with no monthly minimums or contracts. For most optometry practices, this works out to just pennies per review collected, making it extremely cost-effective compared to the long-term value each patient review brings to your practice.
