When a visit is completed, treatment finished, or discharge processed in Nextech, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked for feedback. No manual work, no missed opportunities, no delays.
Your happiest patients, flagged in Nextech
When a patient leaves a 5-star review on Google or Facebook, that positive signal flows directly into their Nextech patient record. Now your front desk and providers instantly know who your biggest advocates are. Ask these promoters for video testimonials, referrals, or case study participation. Your best marketing comes from identifying your happiest patients inside the system you already use daily.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell provider names. Reviewflowz takes a different approach. Because it's connected to Nextech, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data for coaching and incentives.
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Reviews per patient encounter. The metric that matters.
A practice with 150 reviews sounds impressive until you realize they've seen 12,000 patients. That's a 1.3% conversion rate. Your competitor has 60 reviews from 1,200 patients. a 5% rate, and they're winning. Because Reviewflowz connects to Nextech, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate.
No provider has time to reply manually.
Replying to every review improves your Google rankings and builds trust with future patients, but no doctor or nurse has time to craft thoughtful responses at scale. Reviewflowz uses AI to generate on-brand replies across Google, Healthgrades, Zocdoc, Vitals, and 200+ other platforms. You can review and approve each response or let them publish automatically, ensuring no patient review goes unanswered.
FAQs
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What review sites matter most for healthcare businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for industry domain authority and where patients actively research providers. These specialized sites, along with general platforms like Yelp, help establish credibility across the patient journey from initial research to booking appointments. Reviewflowz monitors all these key platforms plus 200+ others from a single dashboard, so you never miss important patient feedback across the healthcare review ecosystem.
How do I measure my review performance?
Don't just count reviews. measure your review conversion rate instead. Since Reviewflowz integrates with Nextech, we automatically calculate reviews divided by patient encounters, so you know if your 200 reviews from 10,000 patients (2%) is actually underperforming a competitor's 50 reviews from 1,000 patients (5%).
How does the review request actually get sent?
When a visit is marked as completed, treatment finished, or patient discharged in Nextech, Reviewflowz automatically detects this trigger and sends a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every qualifying patient receives a review request automatically without any manual work from your staff.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates compared to traditional email. Just like our email and SMS features, WhatsApp requests are triggered automatically from Nextech when visits are completed, treatments finished, or follow-ups are done.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically connects to your Nextech EHR to identify which healthcare provider handled each patient encounter, so when reviews come in, they're instantly attributed to the correct doctor, physician, nurse, or provider without patients needing to mention names. This gives you detailed per-provider performance tracking and also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Nextech?
Setup takes minutes, not days. Simply connect your Nextech system, select your trigger and messaging channel, and you're live with no developer or IT department needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices using Nextech, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same credit-based model.
