When a job is completed, project delivered, or invoice paid in Netsmart, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and forget it. Every client gets asked using the data already in your Netsmart system.
Know exactly who your promoters are
When a client leaves a 5-star review, that signal flows directly into their Netsmart record. Now you know exactly who your biggest advocates are. Ask them for video testimonials, referrals, or case studies. Your best marketing comes from your happiest clients, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Netsmart, it already knows who handled each client interaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business celebrating 150 reviews might actually be underperforming if they completed 2,000 job or projects last quarter. That's only a 7.5% conversion rate. Meanwhile, a competitor with just 60 reviews from 400 job or projects achieved 15% and is winning the market. Because Reviewflowz connects to Netsmart, it automatically tracks your completed job or projects and calculates your true conversion rate: 284 job or projects this month, 41 reviews, 14.4% rate. Finally, a metric that shows real performance instead of vanity numbers.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically. Either way, no review goes unanswered.
FAQs
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What review sites should I focus on?
Google Reviews should always be your #1 priority since it's where most customers discover and research businesses. Yelp, Facebook, and Trustpilot are also important for most businesses, plus any industry-specific review platforms relevant to your field. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses focus on total review count, but that's meaningless without knowing how many clients you actually served. Reviewflowz automatically calculates your true review conversion rate by dividing your reviews by your total client volume from Netsmart, so you can see that 80 reviews from 2,000 clients (4% conversion) actually outperforms 200 reviews from 15,000 clients (1.3% conversion). This gives you the real metric that matters for measuring your review performance against competitors.
How does the review request actually get sent?
When a specific event occurs in Netsmart (like a job completion, project delivery, or invoice payment), Reviewflowz automatically triggers a review request to your client via email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication channel, then every future client automatically receives a review request without any manual intervention. It's completely set-and-forget once you've chosen your Netsmart trigger and delivery method.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email open rates, making it highly effective for getting customer responses. Just like email and SMS, WhatsApp requests are triggered automatically from your Netsmart system when jobs are completed, projects delivered, or invoices paid.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your Netsmart data to identify who handled each job or project. When reviews come in, they're automatically attributed to the right person without clients needing to mention names. This also helps avoid Google's review removal flags, since reviews that specifically mention staff names are more likely to get taken down.
How long does it take to set up Reviewflowz with Netsmart?
Setup takes just minutes, not days. Simply connect your Netsmart account, choose your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices using Netsmart, the cost per review collected works out to just pennies. This messaging cost is negligible compared to the value each review brings to your practice's online reputation and patient acquisition.
