Every Mitchell 1 repair order becomes a review request
When you close a repair order or mark service complete in Mitchell 1 (Web Version Only), Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it — every single customer gets asked without you lifting a finger. No manual follow-ups, no missed opportunities, just consistent review requests flowing to Google, Facebook, and other key review sites.
Your happiest customers, flagged in Mitchell 1
When a customer leaves a 5-star Google review after their service, that signal flows right back into Mitchell 1 (Web Version Only) — attached to their repair order. Now your service advisors know exactly who your biggest fans are when they walk through the door. Ask them for a video testimonial, a referral, or to share their experience with friends — your best marketing comes from satisfied customers, but only if you know who they are.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — because it's connected to Mitchell 1, it already knows which advisor handled each RO. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed by Google, and you still get per-advisor performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
Get up and running in minutes • Upgrade when you're ready
A shop with 200 reviews sounds impressive — until you realize they've completed 3,000 repair orders. That's a 6.7% conversion rate. Your competitor across town has 80 reviews from 400 ROs — a 20% rate. They're winning. Because Reviewflowz connects to Mitchell 1 (Web Version Only), it knows exactly how many repair orders you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return. But what service advisor or technician has time to reply to every single review across Google, DealerRater, CarGurus, and 200+ other platforms? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for automotive businesses?
For automotive shops and dealerships, Google Reviews is always the #1 priority since it directly impacts local search rankings and customer discovery, but industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are crucial for building domain authority and capturing customers who research on automotive-focused sites. These platforms drive qualified leads since users are already in automotive shopping or service mode, making reviews there highly valuable for your service drive and RO volume. Reviewflowz monitors all of these key platforms plus 200+ others from one unified dashboard, so you never miss important feedback that could impact your Mitchell 1 workflow and customer retention.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing reviews by total repair orders, because 200 reviews from 15,000 customers (1.3%) means you're losing to a competitor with 80 reviews from 2,000 customers (4%). Since Reviewflowz integrates directly with Mitchell 1 Web Version, we automatically calculate your true conversion rate using your actual repair order volume as the denominator. This gives you the real metric that matters: how effectively you're converting customers into reviewers.
How does the review request actually get sent?
When you close a repair order in Mitchell 1 (Web Version Only), Reviewflowz automatically detects this trigger event and immediately sends a review request to your customer through your chosen channel — email, SMS, or WhatsApp. You configure this once by selecting your trigger (repair order closed) and your preferred communication method, then every customer automatically receives a review request without any manual work from your team. It's completely set-and-forget — the system handles everything based on Mitchell 1's repair order status changes.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it highly effective for getting customer responses. Just like email and SMS, WhatsApp requests are triggered automatically from Mitchell 1 (Web Version Only) when repair orders are closed or services are completed.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes. Since Reviewflowz integrates directly with Mitchell 1 (Web Version Only), it automatically knows which service advisor, technician, or salesperson handled each repair order, so when reviews come in they're instantly attributed to the right team member without customers needing to mention names. This gives you precise staff performance tracking and leaderboards, plus it helps avoid Google's tendency to flag and remove reviews that specifically mention employee names.
How long does it take to set up Reviewflowz with Mitchell 1 (Web Version Only)?
Setup takes just minutes, not days - simply connect your Mitchell 1 (Web Version Only) account, select your trigger (like repair order closed or vehicle delivered), choose your preferred channel (email, SMS, or WhatsApp), and you're live. No developer or IT department required, and your first automated review request goes out the same day. It's that fast and that simple.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most automotive shops using Mitchell 1, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
