When a job closes, inspection passes, or invoice gets paid in mHelpDesk, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single homeowner gets asked for a review on Google, Yelp, Angi, or your preferred platform. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest customers, flagged in mHelpDesk
When a homeowner leaves a 5-star Google review, that signal flows right back into mHelpDesk attached to their work order. Now your office team knows who your biggest fans are. Ask them for a video testimonial, a referral, or to be a reference for future jobs in their neighborhood.
Staff attribution without the name-drop
Most contractors ask homeowners to mention their technician or crew lead by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to mHelpDesk, it already knows which technician handled each completed job. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-technician performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A contractor with 50 reviews sounds impressive until you realize they completed 800 jobs. That's a 6.25% conversion rate. Your competitor has 30 reviews from 150 jobs, a 20% rate. They're winning. Because Reviewflowz connects to mHelpDesk, it knows exactly how many jobs you completed. So instead of celebrating raw numbers, you see: 342 completed jobs this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with potential customers, and helps recover unhappy homeowners before they leave for good. But what technician or crew lead has time to craft thoughtful replies to every single review across Google, Angie, HomeAdvisor, and dozens of other platforms? Reviewflowz generates on-brand replies using AI across 200+ sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for contractor businesses?
Google Reviews is always #1 for contractors since most customers search there first, but industry-specific platforms like Angi, HomeAdvisor, and Yelp are crucial for domain authority and capturing customers actively seeking home improvement, HVAC, plumbing, or roofing services. Facebook and BBB reviews also significantly impact local search rankings and customer trust in the contractor space. Reviewflowz monitors all these essential platforms plus 200+ others from one centralized dashboard, so you never miss a review that could impact your business.
How do I measure my review performance?
Most contractors only track total review count, but that's meaningless without knowing how many jobs you completed. Since Reviewflowz integrates directly with mHelpDesk, it automatically calculates your review conversion rate by dividing your reviews by your completed jobs, showing you the percentage of customers who actually leave feedback. A contractor with 50 reviews from 200 jobs (25% conversion rate) is dramatically outperforming one with 200 reviews from 2,000 jobs (10% conversion rate).
How does the review request actually get sent?
When your job status changes to completed, inspection is marked as passed, or invoice is marked as paid in mHelpDesk, Reviewflowz automatically triggers a review request to your customer via email, SMS, or WhatsApp (whichever you choose). You configure this once by selecting your trigger event and preferred channel, then every customer gets contacted automatically without any manual work from you. It's completely set-and-forget once you have it running.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, making it far more effective than traditional email. Just like our other channels, WhatsApp requests are triggered automatically from mHelpDesk when jobs are completed, inspections pass, or invoices are paid.
Can I track which technician, installer, or crew lead generates the most reviews?
Yes. Since Reviewflowz integrates directly with mHelpDesk, it automatically knows which technician, installer, or crew lead completed each job and attributes incoming reviews to the correct team member without customers needing to mention names. This gives you detailed performance tracking and leaderboards for each contractor while reducing the risk of Google flagging reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with mHelpDesk?
Setup takes just minutes, not days. Simply connect your mHelpDesk account, choose your trigger and messaging channel, and you're live with no developer or IT team required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most contractors, this works out to just pennies per review collected. WhatsApp pricing varies by country.
