When equipment is delivered, installation is completed, or an order is fulfilled in Medical Device Depot, Reviewflowz automatically sends a review request to your client or practitioner via email, SMS, or WhatsApp. You set it up once, and every client gets asked using the data already in your system. No spreadsheets, no reminders, no extra steps.
Know exactly who your promoters are
When a client or practitioner leaves a review, that signal flows directly into their Medical Device Depot record. Now you can instantly identify your biggest advocates and take action. Ask your promoters for referrals, testimonials, or case studies right from within Medical Device Depot.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Medical Device Depot, it already knows who handled each order or delivery, so when reviews come in, they're automatically attributed to the right team member. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. They're winning at 4%. Because Reviewflowz connects to Medical Device Depot, it knows exactly how many orders or deliveries you completed, so instead of celebrating raw numbers, you see: 342 orders this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google Reviews should always be your #1 priority since it's the most visible to potential customers. Beyond that, focus on Yelp, Facebook, and Trustpilot as they're valuable across most industries, plus any industry-specific platforms relevant to your business. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Don't just count raw reviews. The metric that matters is your review conversion rate (reviews divided by orders/deliveries), because a practice with 80 reviews from 2,000 orders (4% conversion) significantly outperforms one with 200 reviews from 15,000 orders (1.3% conversion). Since Reviewflowz integrates directly with Medical Device Depot, we automatically calculate your true conversion rate by using your actual order volume as the denominator.
How does the review request actually get sent?
When your equipment delivery is completed or installation is finished in Medical Device Depot, Reviewflowz automatically triggers and sends a review request to your client or practitioner via email, SMS, or WhatsApp (you choose the channel). You set this up once by selecting your trigger event and preferred communication method, then every future client gets automatically contacted without any manual work from you. It's completely set-and-forget once configured.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Medical Device Depot just like email and SMS when equipment is delivered, installed, or orders are fulfilled. This makes it especially effective in markets where WhatsApp is the primary communication method.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically attributes each review to the correct team member by connecting directly to Medical Device Depot to see who handled each order or delivery. This eliminates the need for clients to mention staff names in their reviews, which helps avoid Google's tendency to flag and remove reviews that reference specific individuals.
How long does it take to set up Reviewflowz with Medical Device Depot?
Setup takes just minutes, not days. Simply connect your Medical Device Depot account, choose your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS requests cost $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most medical equipment businesses, this translates to just pennies per review collected. WhatsApp pricing varies by country and follows the same credit-based model.
