When a repair order closes, vehicle gets delivered, or service completes in Loopit, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it. Every single customer gets asked without you lifting a finger.
Your happiest customers, flagged in Loopit
When a customer leaves a 5-star Google review after their service, that signal flows right back into Loopit attached to their repair order. Now your service advisors know exactly who your biggest fans are. Ask them for a video testimonial, referral, or case study while the positive experience is fresh.
Staff attribution without the name-drop
Most dealerships ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Loopit, it already knows which advisor handled the repair order. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-advisor performance breakdowns.
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Reviews per repair order. The metric that matters.
A shop with 150 reviews sounds impressive until you realize they completed 3,000 repair orders. That's a 5% conversion rate. Your competitor down the street has 80 reviews from 800 repair orders, achieving 10%. They're winning. Because Reviewflowz connects to Loopit, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 repair orders this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your service drive. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, and 200+ other platforms? Reviewflowz generates on-brand replies using AI that sound like your team wrote them. Approve them manually or let them publish automatically so no review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for automotive businesses?
Google Reviews is always the #1 priority for any automotive business since it directly impacts local search rankings and customer trust. However, industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are crucial for domain authority and reaching customers who research automotive services on specialized sites. Reviewflowz monitors all of these essential platforms plus 200+ other review sites from one centralized dashboard, so you never miss feedback from any channel that matters to your dealership, body shop, or service drive.
How do I measure my review performance?
Most businesses focus on total review count, but that's meaningless without knowing your customer volume. A shop with 200 reviews from 15,000 customers (1.3% conversion) is actually underperforming compared to one with 80 reviews from 2,000 customers (4% conversion). Because Reviewflowz integrates directly with Loopit, we automatically calculate your true review conversion rate by dividing your reviews by your actual repair orders or vehicle sales.
How does the review request actually get sent?
When a repair order is closed, vehicle is delivered, service is completed, or car is sold in Loopit, Reviewflowz automatically detects this trigger event and sends a review request to your customer via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger and preferred channel, then every customer automatically receives a review request from that point forward. No manual sending required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Loopit just like email and SMS when repair orders close, vehicles are delivered, or services are completed. This makes WhatsApp especially powerful in markets where it's the preferred communication channel.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes. Reviewflowz automatically pulls repair order and sales data from Loopit to attribute each review to the correct service advisor, technician, or salesperson without customers needing to mention names. This gives you detailed staff performance tracking while reducing the risk of Google flagging reviews that mention specific employee names.
How long does it take to set up Reviewflowz with Loopit?
Setup takes just minutes, not days. Simply connect your Loopit account, select your trigger and communication channel, and you're live with no developer or IT department required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most automotive businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
