When a checkout, reservation, dining experience, or event completes in Little Hotelier, Reviewflowz instantly sends a review request to your guest via email, SMS, or WhatsApp. Set it up once and forget it. Every single guest gets asked for a Google, TripAdvisor, Yelp, OpenTable, or Facebook review without you lifting a finger.
Your happiest guests, flagged in Little Hotelier
When a guest leaves a 5-star review on Google or TripAdvisor, that signal flows directly into Little Hotelier, attached to their reservation record. Now your front desk team knows exactly who your biggest advocates are. Ask them for video testimonials, referrals, or to share their experience on social media.
Staff attribution without the name-drop
Most hotels ask guests to mention their front desk agent or concierge by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Little Hotelier, it already knows which staff member handled the reservation. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns.
How serious are you about your reviews?
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A hotel with 150 reviews sounds impressive until you realize they had 2,000 bookings. That's a 7.5% conversion rate. Your competitor down the street has 60 reviews from 400 bookings, achieving a 15% rate. They're winning. Because Reviewflowz connects to Little Hotelier, it knows exactly how many reservations you completed. So instead of celebrating raw numbers, you see: 287 bookings this month, 52 reviews, 18.1% conversion rate. That's the number you optimize against.
AI replies to every guest review automatically.
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy ones a reason to return. But what host or manager has time to reply to every single review across TripAdvisor, Google, Yelp, and dozens of other booking sites? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hospitality businesses?
Google Reviews is always your #1 priority since it directly impacts local search rankings, but TripAdvisor, Yelp, OpenTable, and Facebook are equally critical for hospitality businesses as they drive domain authority and capture industry-specific searches where travelers actively research accommodations and dining. Reviewflowz monitors all these essential platforms plus 200+ others from one unified dashboard, so you never miss a review that could impact your Little Hotelier property's reputation.
How do I measure my review performance?
Most businesses focus on total review count, but that's meaningless without knowing your guest volume. A property with 50 reviews from 500 guests (10% conversion rate) significantly outperforms one with 200 reviews from 10,000 guests (2% conversion rate). Because Reviewflowz integrates directly with Little Hotelier, we automatically calculate your true review conversion rate by dividing your reviews by your actual bookings, giving you the metric that actually matters for your reputation strategy.
How does the review request actually get sent?
When a guest checks out or completes their reservation in Little Hotelier, Reviewflowz automatically detects this trigger event and sends a review request to the guest via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every guest receives a review request automatically without any manual work from your team. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to traditional email, making it incredibly effective for guest engagement. Just like our email and SMS features, WhatsApp requests are triggered automatically from your Little Hotelier system when guests check out or complete their stay.
Can I track which host, server, or manager generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by staff member by connecting directly to your Little Hotelier data to see which host, server, or manager handled each guest reservation or dining experience. When reviews come in, they're automatically attributed to the right team member without guests needing to mention names, giving you detailed performance leaderboards and coaching insights. This also helps protect your reviews from Google's automated removal, since reviews mentioning specific staff names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with Little Hotelier?
Setup takes just minutes, not days. Simply connect your Little Hotelier account, choose your trigger and communication channel, and you're live with no developer or IT department needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most Little Hotelier users, this translates to just pennies per review collected. The messaging costs are negligible compared to the value each guest review brings to your property's online reputation and booking potential.
