Every Light Year customer gets asked automatically.
When a repair order closes, vehicle gets delivered, or service completes in Light Year by DealerBuilt, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and every single customer gets asked — no manual work, no missed opportunities, no exceptions.
Your happiest customers, flagged in Light Year
When a customer leaves a 5-star Google review after their service appointment, that signal flows right back into Light Year by DealerBuilt — attached to their repair order. Now your service advisors know who your biggest fans are right from the RO screen. Ask them for a video testimonial, a referral, or to share their experience with friends — your best marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most dealerships ask customers to mention their service advisor or salesperson by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — since it connects to Light Year by DealerBuilt, it already knows which staff member handled each RO or deal. When reviews come in, they're automatically attributed to the right person without any names mentioned, so your reviews read naturally and fewer get rejected by Google.
How serious are you about your reviews?
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A dealership with 300 reviews sounds impressive — until you realize they processed 5,000 repair orders. That's a 6% conversion rate. Your competitor down the street has 120 reviews from 1,200 ROs — a 10% rate. They're winning. Because Reviewflowz connects to Light Year by DealerBuilt, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return for service. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, Cars.com, and dozens of other automotive sites? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review about your service drive goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
For automotive businesses, Google Reviews is always the #1 priority since it directly impacts local search rankings and Maps visibility, but industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are equally crucial for domain authority and capturing customers actively shopping for vehicles or service. These automotive-focused review sites drive qualified traffic and influence purchase decisions at critical moments in the customer journey. Reviewflowz monitors all of these essential platforms plus 200+ others from a single dashboard, ensuring you never miss a review that could impact your dealership's reputation.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing total reviews by your repair orders or vehicle sales, because raw review count is meaningless without knowing your customer volume. Since Reviewflowz integrates directly with Light Year by DealerBuilt, it automatically calculates this conversion rate for you using your actual RO and sales data as the denominator. A dealership with 80 reviews from 2,000 customers (4% conversion) significantly outperforms one with 200 reviews from 15,000 customers (1.3% conversion).
How does the review request actually get sent?
When a repair order is closed, vehicle is delivered, or car is sold in Light Year by DealerBuilt, Reviewflowz automatically detects that trigger event and immediately sends a review request to the customer through your chosen channel — email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every qualifying customer automatically receives a review request without any manual work from your team. It's completely set-and-forget once configured.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS, with WhatsApp delivering nearly 98% open rates compared to much lower email open rates. Just like our email and SMS options, WhatsApp requests are automatically triggered from Light Year by DealerBuilt when repair orders close, vehicles are delivered, or sales are completed. This makes WhatsApp especially powerful for reaching customers in markets where it's the preferred communication method.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes! Since Reviewflowz integrates directly with Light Year by DealerBuilt, it automatically knows which service advisor handled each repair order or which salesperson closed each deal, so when reviews come in they're instantly attributed to the right team member without customers needing to mention names. This gives you detailed performance leaderboards for your service drive and sales floor while also protecting your reviews from Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Light Year by DealerBuilt?
Setup takes minutes, not days—simply connect your Light Year by DealerBuilt system to Reviewflowz, select your trigger and communication channel, and you're live. No developer or IT department required, and your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most dealerships, this works out to just pennies per review collected, making it extremely cost-effective compared to the value each review brings to your business.
