Every HQ Rental customer gets asked. Automatically.
When a repair order closes, vehicle gets delivered, or service completes in HQ Rental Software, Reviewflowz instantly sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it. Every single customer gets asked on the channel most likely to convert.
Your happiest customers, flagged in HQ Rental Software
When a customer leaves a 5-star Google review, that signal flows right back into HQ Rental Software and attaches to their repair order. Now your service advisor knows exactly who your biggest fans are. Ask them for a video testimonial, a referral, or case study for your website.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to HQ Rental Software, it already knows which advisor handled the repair order. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-advisor performance breakdowns.
How serious are you about your reviews?
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A shop with 200 reviews sounds impressive until you realize they've completed 5,000 repair orders. That's a 4% conversion rate. Your competitor down the street has 80 reviews from 800 repair orders, a 10% rate. They're winning. Because Reviewflowz connects to HQ Rental Software, it knows exactly how many repair orders you completed. So instead of celebrating raw numbers, you see: 342 repair orders this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your service drive. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, Cars.com, and dozens of other sites? Reviewflowz generates on-brand replies using AI that sound like your team wrote them. Approve them manually or let them publish automatically so no review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for automotive businesses?
Google Reviews is always your #1 priority since it directly impacts local search rankings and customer trust, but automotive-specific platforms like Cars.com, DealerRater, and CarGurus are crucial for industry credibility and domain authority in automotive searches. Facebook Reviews also matter significantly for local discovery and social proof. Reviewflowz monitors all these essential platforms plus 200+ others from a single dashboard, ensuring you never miss feedback across Google, Cars.com, DealerRater, CarGurus, Facebook, and beyond.
How do I measure my review performance?
Most businesses track raw review counts, but that's meaningless without knowing your total customer volume. A shop with 200 reviews from 15,000 customers (1.3% conversion rate) is actually underperforming compared to a competitor with just 80 reviews from 2,000 customers (4% conversion rate). Reviewflowz automatically calculates your true review conversion rate by pulling your total rental transactions directly from HQ Rental Software, giving you the complete performance picture.
How does the review request actually get sent?
When you close a repair order, deliver a vehicle, complete service, or sell a car in HQ Rental Software, Reviewflowz automatically detects this trigger and sends a review request to your customer via email, SMS, or WhatsApp (whichever channel you selected). You configure this once by choosing your trigger event and preferred channel, then every customer gets contacted automatically without any manual work from your team. It's completely set-and-forget once you have it configured.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests along with email and SMS options. WhatsApp delivers nearly 98% open rates, making it much more effective than email, and works automatically just like our other channels when triggered from HQ Rental Software events like completed services or vehicle deliveries. This is especially valuable in markets where WhatsApp is the primary communication method.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes. Reviewflowz automatically pulls data from your HQ Rental Software to attribute each review to the correct service advisor, technician, or salesperson who handled that RO or vehicle sale, giving you detailed performance tracking without customers needing to mention staff names. This automatic attribution also helps avoid Google's review removal filters, since reviews mentioning specific staff names often get flagged and removed.
How long does it take to set up Reviewflowz with HQ Rental Software?
Setting up Reviewflowz with HQ Rental Software takes just minutes, not days. Simply connect your HQ Rental Software, choose your trigger and messaging channel, and you're live with no developer or IT team required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email costs $5 per 1,000 messages and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most rental businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same credit-based system.
