Every completed transaction becomes a review request
When a transaction is processed or order is picked up in Heartland Payment Systems, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked using the data already in your system. No spreadsheets, no reminders, no extra steps.
Know exactly who your promoters are
When a customer leaves a review (positive or negative), that signal flows directly into their Heartland Payment Systems record. Now you can instantly identify your biggest fans and turn them into powerful advocates through video testimonials, referrals, and case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Heartland Payment Systems, it already knows who handled the transaction. When the review comes in, it's automatically attributed without any name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
Get up and running in minutes • Upgrade when you're ready
A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. That's a 4% rate, and they're winning. Because Reviewflowz connects to Heartland Payment Systems, it knows exactly how many transactions you completed, so instead of celebrating raw numbers, you see: 342 transactions this month, 47 reviews, 13.7% conversion rate. No other review platform gives you this insight because they don't have access to your transaction data.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites should I focus on?
Google Reviews should always be your top priority since most customers search there first. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they work well across most business types, plus any industry-specific platforms relevant to your sector. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to pick and choose.
How do I measure my review performance?
Most businesses focus on total review count, but that's meaningless without knowing your customer volume. A store with 50 reviews from 500 customers (10% conversion rate) is actually outperforming one with 200 reviews from 5,000 customers (4% conversion rate). Because Reviewflowz integrates directly with your Heartland Payment Systems data, it automatically calculates your true review conversion rate by dividing your reviews by your actual transaction volume.
How does the review request actually get sent?
When a transaction is processed and completed in your Heartland Payment Systems POS, Reviewflowz automatically detects this trigger and sends a review request to your customer via your chosen channel (email, SMS, or WhatsApp). You configure it once by selecting your trigger event and preferred communication method, then every completed transaction automatically generates a review request without any manual intervention. It's completely set-and-forget automation that works in the background of your normal Heartland POS operations.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates at nearly 98%, making it extremely effective for customer engagement. Just like our email and SMS options, WhatsApp requests are triggered automatically from your Heartland Payment Systems transactions.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your Heartland Payment Systems data to identify who handled each transaction. When customers leave reviews, they're automatically attributed to the correct staff member without requiring customers to mention names. This prevents reviews from being flagged and removed by Google, which often happens when specific staff names are mentioned in review text.
How long does it take to set up Reviewflowz with Heartland Payment Systems?
Setup takes just minutes, not days. Simply connect your Heartland Payment Systems account, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most retail businesses using Heartland Payment Systems, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
