When a guest checks out or completes their stay in Guesty, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and never think about it again. Every single guest gets asked automatically, maximizing your reviews on Google, TripAdvisor, Booking.com, and other key platforms.
Your happiest guests, flagged in Guesty
When a guest leaves a 5-star review on Google or Booking.com, that signal flows right back into Guesty attached to their reservation record. Now your front desk team knows exactly who your biggest fans are. Ask them for video testimonials, referrals, or case studies during checkout. Your best marketing comes from your happiest guests, but only if you know who they are.
Staff attribution without the name-drop
Most hotels ask guests to mention their front desk agent or concierge by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Guesty, it already knows which staff member handled each reservation. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A hotel with 200 reviews sounds impressive until you realize they hosted 3,000 guests. That's a 6.7% conversion rate. Your competitor down the street has 120 reviews from 800 guests, a 15% rate. They're winning. Because Reviewflowz connects to Guesty, it knows exactly how many guest stays you completed. So instead of celebrating raw numbers, you see: 342 guest stays this month, 47 reviews, 13.7% conversion rate.
AI replies to every guest review automatically
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy ones a reason to return. But what front desk agent or general manager has time to reply to every single review across TripAdvisor, Booking.com, Expedia, Google, and dozens of other platforms? Reviewflowz generates on-brand replies using AI across 200+ sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hotels businesses?
Google Reviews is always #1 since it directly impacts local search rankings and guest discovery, but TripAdvisor, Booking.com, Expedia, and Hotels.com are equally critical for hotels as they drive booking decisions and build domain authority within hospitality-specific search results. These OTA review platforms significantly influence your RevPAR and occupancy rates since travelers actively compare properties before booking. Reviewflowz monitors all these essential sites plus 200+ others from one centralized dashboard, so you can track your reputation across every platform that impacts your hotel's performance.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your guest volume. Since Reviewflowz connects directly to your Guesty data, we calculate your true review conversion rate by dividing reviews by actual guest stays. A property with 80 reviews from 2,000 guests (4% conversion) is actually outperforming one with 200 reviews from 15,000 guests (1.3% conversion).
How does the review request actually get sent?
When a guest checks out or completes their stay in Guesty, Reviewflowz automatically detects this trigger event and sends a review request to the guest through your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your preferred trigger and communication channel, then every future guest automatically receives a review request without any manual intervention. It's a complete set-and-forget system that runs in the background of your Guesty workflow.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp for review requests, which delivers nearly 98% open rates compared to much lower email open rates. WhatsApp requests are automatically triggered from your Guesty checkout events, just like email and SMS. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which front desk agent, concierge, or general manager generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by connecting directly to your Guesty system to identify which front desk agent, concierge, or general manager handled each guest reservation and stay. When reviews come in, they're instantly attributed to the correct hotel staff member without guests needing to mention names, giving you detailed performance leaderboards and coaching insights. This approach also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Guesty?
Setup takes just minutes, not days. Simply connect your Guesty account, choose your trigger and messaging channel, and you're live with no developer or IT team required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most Guesty users, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same credit-based system.
