When an invoice is marked paid in FreeAgent, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked. No spreadsheets, no reminders, no extra steps using the data already in your system.
Know exactly who your promoters are
When a customer leaves a 5-star review, that signal shows up right in their FreeAgent record. Now you know exactly who your biggest fans are. Ask them for a video testimonial, a referral, or a case study.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to FreeAgent, it already knows who handled the transaction. When the review comes in, it's automatically attributed to the right team member. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
Get up and running in minutes • Upgrade when you're ready
A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate, so they're winning. Because Reviewflowz connects to FreeAgent, it knows exactly how many invoices you completed, so instead of celebrating raw numbers, you see: 342 invoices this month, 47 reviews, 13.7% conversion rate. That's the metric you optimize against while your competitors stay blind to theirs.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites should I focus on?
Google should always be your top priority since it's where most customers discover businesses, followed by widely-used platforms like Yelp, Facebook, and Trustpilot that work across industries. Industry-specific review sites can also be valuable depending on your business type. With Reviewflowz monitoring all 200+ platforms from one dashboard, you don't have to pick and choose which sites to focus on.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing how many customers you actually have. Reviewflowz connects directly to your FreeAgent data to calculate your true review conversion rate by dividing your reviews by your invoices, so you can see whether your 200 reviews from 15,000 customers (1.3%) is actually underperforming compared to a competitor's 80 reviews from 2,000 customers (4%). This gives you the real metric that matters for measuring review performance.
How does the review request actually get sent?
When an invoice is marked as paid in FreeAgent, Reviewflowz automatically detects this payment event and immediately sends a review request to your customer via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the payment trigger and your preferred communication method, then every future paid invoice automatically triggers a review request without any manual work. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Just like our other channels, WhatsApp requests are triggered automatically when invoices are paid or payments are received in FreeAgent.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting to your FreeAgent data to see who handled each invoice. When reviews come in, they're automatically attributed to the right person without customers needing to mention names. This also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with FreeAgent?
Setup takes just minutes, not days. Simply connect your FreeAgent account, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most FreeAgent users, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
