When a delivery is completed or service call is finished in Fleetmatics, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. You set it up once and forget it. Every job completion triggers a request using the client data already in your Fleetmatics system.
Review signals, right inside Fleetmatics
When a customer leaves a review (positive or negative), that signal automatically appears in their Fleetmatics record. Now you know exactly who your promoters are and can ask them for testimonials, referrals, or case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Fleetmatics, it already knows who handled each service call or delivery. When the review comes in, it's automatically attributed to the right team member. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate. They're winning. Because Reviewflowz connects to Fleetmatics, it knows exactly how many delivery or service calls you completed. So instead of celebrating raw numbers, you see: 342 delivery or service calls this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google Reviews should always be your top priority since it directly impacts local search visibility and customer trust. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're valuable across most industries, plus any industry-specific platforms relevant to your business. With Reviewflowz monitoring all 200+ platforms from one dashboard, you don't have to choose just a few since we track them all automatically.
How do I measure my review performance?
Most businesses track raw review counts, but that's meaningless without knowing your total service volume. What matters is your review conversion rate (reviews ÷ total jobs), and since Reviewflowz integrates with Fleetmatics, we automatically calculate this by dividing your reviews by your actual delivery and service calls. A competitor with 80 reviews from 2,000 jobs (4% conversion) will outperform you with 200 reviews from 15,000 jobs (1.3% conversion).
How does the review request actually get sent?
When Fleetmatics logs a completed delivery, finished service call, or completed route, Reviewflowz automatically triggers a review request to your client via email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred channel, then every client gets asked for a review without any manual work from you. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, making it far more effective than traditional email. Just like our other messaging options, WhatsApp requests are triggered automatically from Fleetmatics when deliveries, service calls, or routes are completed.
Can I track which team member generates the most reviews?
Yes. Reviewflowz automatically attributes each review to the correct team member by connecting with your Fleetmatics data, so you don't need clients to mention staff names. This also helps protect your reviews from Google's removal policies, since reviews mentioning specific names are more likely to get flagged.
How long does it take to set up Reviewflowz with Fleetmatics?
Setting up Reviewflowz with Fleetmatics takes just minutes, not days. Simply connect your Fleetmatics account, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 messages and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most fleet businesses, this translates to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
