When you mark a job complete or project delivered in Fivestars, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and forget it. Every client gets asked using the data already in your Fivestars system.
Know exactly who your promoters are
When a customer leaves a positive or negative review, that signal automatically flows back into their Fivestars record. Now you can instantly identify your biggest advocates and take the next step. Ask your promoters for video testimonials, referrals, or case studies to fuel your best marketing efforts.
Staff attribution without the name drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Fivestars, it already knows who handled the transaction. When the review comes in, it's automatically attributed with no name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate. They're winning. Because Reviewflowz connects to Fivestars, it knows exactly how many job or projects you completed. So instead of celebrating raw numbers, you see: 342 job or projects this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google Reviews should always be your #1 priority since it directly impacts your search visibility and local rankings. Focus next on the platforms where your customers naturally spend time, like Facebook, Yelp, and Trustpilot, plus any industry-specific review sites relevant to your business. The good news is Reviewflowz monitors all 200+ platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses focus on total review count, but that's meaningless without knowing how many customers you actually served. Since Reviewflowz integrates with Fivestars, we automatically calculate your review conversion rate by dividing your reviews by your total transactions. A competitor with 50 reviews from 500 customers (10% conversion) will outperform you even if you have 200 reviews from 5,000 customers (4% conversion).
How does the review request actually get sent?
When a specific event occurs in Fivestars (like a job completion, project delivery, or invoice payment), Reviewflowz automatically triggers and sends a review request to your client via your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every qualifying client receives a review request automatically. It's completely hands-off once set up, requiring zero manual intervention from you.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS, with WhatsApp delivering nearly 98% open rates compared to much lower email rates. Just like our email and SMS options, WhatsApp requests are triggered automatically from your Fivestars system when jobs are completed, projects delivered, or invoices paid. This makes WhatsApp especially powerful in markets where it's the primary communication channel.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks this by connecting to your Fivestars data to see which team member handled each job, then attributes incoming reviews to the right person without clients needing to mention names. This gives you detailed per-staff performance tracking and leaderboards. Plus, your reviews are less likely to get flagged by Google since they won't contain specific staff names that often trigger removal.
How long does it take to set up Reviewflowz with Fivestars?
Setting up Reviewflowz with Fivestars takes just minutes, not days. Simply connect your Fivestars account, select your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request will go out the same day.
How much do review request emails and SMS cost?
Email costs $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
