When a case closes, settlement is reached, or matter resolves in Filevine, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and every single client gets asked. No manual work, no forgotten follow-ups, no missed opportunities to build your firm's reputation.
Your happiest clients, flagged in Filevine
When a client leaves a 5-star Google review, that signal flows right back into Filevine attached to their case record. Now your paralegal knows who your biggest advocates are. Ask them for a video testimonial, a referral, or to serve as a case study for similar matters.
Staff attribution without the name-drop
Most firms ask clients to mention their attorney or paralegal by name in reviews. Problem: Google flags those reviews more often, and clients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Filevine, it already knows which attorney handled the case. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-attorney performance data for leaderboards and coaching.
How serious are you about your reviews?
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A law firm with 50 reviews sounds impressive until you realize they've closed 800 cases. That's a 6.3% conversion rate. Your competitor has 30 reviews from 150 cases. That's a 20% rate, and they're winning. Because Reviewflowz connects to Filevine, it knows exactly how many cases you've handled. So instead of celebrating raw numbers, you see: 127 cases closed this quarter, 23 reviews, 18.1% conversion rate. That's the number you optimize against.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with potential clients, and helps retain unhappy ones before they switch firms. But what attorney or paralegal has time to craft thoughtful replies to every single review across Google, Avvo, Martindale, Yelp, and Facebook? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for legal businesses?
Google Reviews are always #1 for any legal practice since they drive local search visibility and client trust, but law firms also need strong presence on Avvo and Martindale-Hubbell for industry-specific credibility and attorney rankings that potential clients research. Yelp and Facebook reviews boost your overall domain authority and help with broader online reputation management. Reviewflowz monitors all these critical legal review sites plus 200+ others from one unified dashboard, so you never miss important feedback that could impact your practice.
How do I measure my review performance?
Don't just count raw reviews. The metric that matters is your review conversion rate (reviews divided by total cases), and Reviewflowz calculates this automatically by pulling your case data directly from Filevine. A firm with 80 reviews from 2,000 cases (4% conversion rate) will outperform a competitor with 200 reviews from 15,000 cases (1.3% conversion rate).
How does the review request actually get sent?
When you mark a case as closed, reach a settlement, or complete a matter in Filevine, Reviewflowz automatically detects this trigger and immediately sends a review request to your client through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every future case completion automatically generates a review request without any manual work. It's completely set-and-forget once you've defined your preferences.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, significantly higher than email, making it especially powerful for client communication. Just like email and SMS, WhatsApp requests are automatically triggered from Filevine when cases are closed or matters are resolved.
Can I track which attorney or paralegal generates the most reviews?
Yes. Reviewflowz automatically connects to your Filevine case data to attribute each client review to the specific attorney or paralegal who handled that matter, giving you detailed performance leaderboards and coaching insights without clients needing to mention names. This automatic attribution also helps protect your reviews from Google's removal policies, since reviews that specifically name staff members are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with Filevine?
Setup takes just minutes, not days. Simply connect your Filevine account, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends, all on a pay-as-you-go basis with no monthly minimums or contracts. For most law firms, this works out to just pennies per review collected. WhatsApp pricing varies by country.
