When a booking closes or service completes in Dockwa, Reviewflowz instantly sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked automatically. No manual follow-ups, no missed opportunities, no forgotten requests.
Your happiest customers, flagged in Dockwa
When a customer leaves a 5-star review about your delivery service, that signal flows right back into Dockwa attached to their booking record. Now your dispatchers and drivers know who your biggest fans are. Ask them for a video testimonial, a referral, or case study about their moving experience.
Stop asking customers to remember driver names
Most transportation companies ask customers to mention their driver or mover by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Dockwa, it already knows which driver handled each completed trip. When the review comes in, it's automatically attributed without any name needed. Your reviews read naturally, fewer get removed, and you still get per-driver performance data and leaderboards.
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Reviews per completed job. The metric that matters.
A transportation company with 150 reviews sounds impressive until you realize they've completed 2,000 jobs. That's a 7.5% conversion rate. Your competitor has 60 reviews from 400 jobs. a 15% rate. They're winning. Because Reviewflowz connects to Dockwa, it knows exactly how many jobs you completed. So instead of celebrating raw numbers, you see: 285 completed jobs this month, 38 reviews, 13.3% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to book again. But what driver or mover has time to reply to every single review while managing routes and deliveries? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, BBB, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for transportation businesses?
Google Reviews is always the #1 priority for moving, transportation, towing, shuttle, and delivery companies since customers search there first for local services. Yelp, Facebook, and BBB are also critical because they boost your domain authority and appear prominently in industry-specific searches when customers compare transportation providers. Reviewflowz monitors all of these essential platforms plus 200+ other review sites from one unified dashboard, so you never miss feedback that could impact your transportation business.
How do I measure my review performance?
Don't just count reviews. measure your review conversion rate by dividing reviews by total completed bookings. Because Reviewflowz integrates with Dockwa, it automatically calculates this rate for you. so you can see if your 50 reviews from 500 bookings (10%) actually outperforms a competitor's 200 reviews from 5,000 bookings (4%).
How does the review request actually get sent?
When a booking is completed in Dockwa, Reviewflowz automatically triggers a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the completion trigger and your preferred communication method, then every customer gets asked for a review automatically. It's completely hands-off once set up.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it particularly effective for customer engagement. Just like email and SMS, WhatsApp requests are triggered automatically from Dockwa when your service is completed.
Can I track which driver or mover generates the most reviews?
Yes, Reviewflowz automatically tracks which driver handled each completed trip by pulling data directly from your Dockwa dispatch system, so reviews are attributed to the right driver without customers needing to mention names. This gives you detailed performance leaderboards and coaching insights for your transportation team. Plus, since customers don't need to mention driver names in their reviews, you'll have fewer reviews flagged and removed by Google.
How long does it take to set up Reviewflowz with Dockwa?
Setup takes just minutes, not days. Simply connect your Dockwa account, select your trigger event, choose your preferred channel (email, SMS, or WhatsApp), and you're live with no developer or IT support needed. Your first review request goes out the same day you complete setup.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages, all on a pay-as-you-go basis with no monthly minimums or contracts. For most marina and boating businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
