When a campaign completes, an onboarding sequence finishes, or any custom event fires in Customer.io, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. You set it up once using your existing Customer.io workflows, and every client gets asked. No extra tools, no manual follow-ups, no missed opportunities.
Know exactly who your promoters are
When a customer leaves a 5-star review, that signal flows directly into their Customer.io record. Now you know exactly who your biggest fans are. Ask them for video testimonials, referrals, or case studies instead of letting that advocacy opportunity slip away.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Customer.io, it already knows who handled each subscriber. When the review comes in, it's automatically attributed with no name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate, and they're winning. Because Reviewflowz connects to Customer.io, it knows exactly how many client or subscribers you had. So instead of celebrating raw numbers, you see: 342 client or subscribers this month, 47 reviews, 13.7% conversion rate. No other review platform can calculate this because they don't have the denominator.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically. Either way, no review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites should I focus on?
Start with Google Reviews as your #1 priority since it directly impacts your local search visibility and credibility. Yelp, Facebook, and Trustpilot are valuable for most businesses, plus any industry-specific platforms relevant to your niche. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses only track raw review counts, but 200 reviews from 15,000 customers (1.3% conversion rate) means you're underperforming compared to a competitor with just 80 reviews from 2,000 customers (4% conversion rate). Since Reviewflowz integrates directly with your Customer.io subscriber data, we automatically calculate your true review conversion rate by dividing your reviews by your actual customer base. This gives you the real performance metric that matters: how effectively you're converting your Customer.io audience into reviewers.
How does the review request actually get sent?
When your Customer.io campaign completes, onboarding sequence finishes, or project delivery milestone triggers, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp (you choose the channel during setup). You configure the trigger event and communication channel once in Customer.io, then every client who hits that trigger automatically receives a review request without any manual intervention. It's completely set and forget after the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it especially powerful in markets where WhatsApp is the primary communication channel. Just like email and SMS requests, WhatsApp review requests are triggered automatically from your Customer.io campaigns when events like project completion or onboarding finish occur.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting to your Customer.io data to identify who handled each client or subscriber. When reviews come in, they're automatically attributed to the right person without clients needing to mention names. This gives you cleaner reviews that are less likely to be flagged by Google, since reviews mentioning specific staff names get removed more often.
How long does it take to set up Reviewflowz with Customer.io?
Setup takes just minutes, not days. Simply connect your Customer.io account, select your trigger and channel, and you're live with no developer needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most businesses, this translates to just pennies per review collected, making the cost negligible compared to the value each review brings to your business.
