When an invoice is marked paid in Coupa, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked using the data already in your system. No spreadsheets, no reminders, no extra steps.
Know exactly who your promoters are
When a customer leaves a positive or negative review, that signal flows directly into their Coupa record. Now you can instantly identify your biggest advocates and reach out for testimonials, referrals, or case studies. Your happiest customers are your best marketing asset, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Coupa, it already knows who handled each transaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate. They're winning. Because Reviewflowz connects to Coupa, it knows exactly how many invoices you completed. So instead of celebrating raw numbers, you see: 342 invoices this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites should I focus on?
Google Business Profile should always be your #1 priority since it directly impacts local search visibility and customer discovery. Beyond Google, focus on platforms where your customers naturally spend time like Yelp, Facebook, and Trustpilot, plus any industry-specific review sites relevant to your business. The good news is that Reviewflowz monitors all 200+ platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses focus on raw review count, but that's misleading without knowing your customer volume. What matters is your review conversion rate (reviews ÷ invoices), and since Reviewflowz integrates directly with Coupa, we automatically calculate this for you using your actual invoice data. A company with 80 reviews from 2,000 customers (4% conversion) is significantly outperforming one with 200 reviews from 15,000 customers (1.3% conversion).
How does the review request actually get sent?
When an invoice is marked as paid in Coupa, Reviewflowz automatically detects this payment event and immediately sends a review request to your customer via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the Coupa payment trigger and your preferred communication method. From that point forward, every customer automatically receives a review request when their payment processes, with zero manual intervention required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Coupa when invoices are paid or payments are received, just like email and SMS. This makes it particularly effective in markets where WhatsApp is the primary communication channel.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your Coupa data to see who handled each transaction. When reviews come in, they're automatically attributed to the right person without customers needing to mention names. This also helps avoid Google's review removal policies, since reviews mentioning specific staff names are more likely to get flagged and removed.
How long does it take to set up Reviewflowz with Coupa?
Setup takes just minutes, not days. Simply connect your Coupa account, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sent and SMS costs $5 per 100 sent, all on a pay-as-you-go basis with no monthly minimums or contracts. For most businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
