When a visit completes, treatment finishes, or discharge happens in CounselEAR, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked for feedback. No manual follow-ups, no forgotten requests, no missed opportunities.
Your happiest patients, flagged in CounselEAR
When a patient leaves a 5-star review on Google or Healthgrades, that positive signal flows directly into CounselEAR and attaches to their patient record. Now your staff instantly knows which patients are your biggest advocates during their next appointment or call. Ask these promoters for video testimonials, referrals to friends, or case study participation. Your most powerful marketing asset is sitting in your patient base.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to CounselEAR, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data and leaderboards.
How serious are you about your reviews?
Get up and running in minutes • Upgrade when you're ready
Reviews per patient encounter. The metric that matters.
A practice with 150 reviews sounds impressive until you realize they've had 12,000 patient encounters. That's a 1.25% conversion rate. Your competitor has 60 reviews from 800 encounters. A 7.5% rate that destroys yours. Because Reviewflowz connects to CounselEAR, it knows exactly how many patient visits you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate.
Every patient review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what healthcare provider has time to reply to every single review across Google, Healthgrades, Zocdoc, Vitals, and dozens of other platforms? Reviewflowz generates on-brand replies using AI. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for healthcare businesses?
For healthcare practices, Google Reviews is the #1 priority since it directly impacts local search rankings and patient discovery, but industry-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are equally crucial for domain authority and capturing patients actively searching for healthcare providers. Yelp also plays an important role in local healthcare searches. Reviewflowz monitors all these key healthcare review sites plus 200+ others from one unified dashboard, ensuring you never miss a review that could impact your practice's online reputation.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your patient volume. Reviewflowz automatically calculates your true review conversion rate by dividing your reviews by patient encounters from CounselEAR, so you can see that 200 reviews from 15,000 patients (1.3%) actually underperforms 80 reviews from 2,000 patients (4%). This gives you the real metric that matters for understanding how effectively you're converting patient visits into online reviews.
How does the review request actually get sent?
When you mark a visit as completed, finish treatment, process a discharge, or complete a follow-up in CounselEAR, Reviewflowz automatically triggers a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method. From that point forward, every qualifying patient automatically receives a review request without any manual work from your staff.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS, with WhatsApp delivering nearly 98% open rates compared to much lower email open rates. Just like our email and SMS options, WhatsApp requests are triggered automatically from CounselEAR when visits are completed, treatments finished, or follow-ups done. This makes WhatsApp especially powerful in markets where it's the primary communication channel.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by provider through its direct integration with CounselEAR. Since we connect to your EHR data, we know which doctor, physician, nurse, or provider handled each patient encounter, so reviews are automatically attributed to the correct healthcare professional without patients needing to mention names. This automatic attribution also helps protect your reviews from Google's removal policies, since reviews mentioning specific staff names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with CounselEAR?
Setup takes just minutes, not days. Simply connect your CounselEAR system, select your review trigger and preferred channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most healthcare practices, this works out to just pennies per review collected.
