When a case closes, settlement reaches, or matter resolves in CloudLex, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and every single client gets asked for a review. No manual follow-up, no missed opportunities, no forgetting your best cases.
Your happiest clients, flagged in CloudLex
When a client leaves a 5-star Google review, that signal flows right back into CloudLex attached to their case record. Now your paralegal knows who your biggest advocates are. Ask them for a video testimonial, a referral, or to serve as a case study for your practice area.
Staff attribution without the name-drop
Most law firms ask clients to mention their attorney or paralegal by name in reviews. Problem: Google flags those reviews more often, and clients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to CloudLex, it already knows which attorney handled the case. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-attorney performance data for coaching and bonuses.
How serious are you about your reviews?
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A law firm with 50 reviews sounds impressive until you realize they've handled 500 cases. That's a 10% conversion rate. Your competitor down the street has 30 reviews from 100 cases. A 30% rate. They're winning. Because Reviewflowz connects to CloudLex, it knows exactly how many matters you've completed. So instead of celebrating raw numbers, you see: 85 cases closed this quarter, 23 reviews, 27% conversion rate. That's the number you optimize against.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with potential clients, and helps recover unhappy ones before they leave. But what attorney or paralegal has time to craft thoughtful replies to every single review across Google, Avvo, Martindale, Yelp, and Facebook? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for legal businesses?
Google Reviews is always the #1 priority for law firms since it directly impacts local search visibility, but legal-specific platforms like Avvo and Martindale-Hubbell are crucial for industry credibility and domain authority in legal searches. Yelp and Facebook also matter significantly for client acquisition, especially for practice areas like personal injury and family law where clients often research attorneys online. Reviewflowz monitors all these essential platforms plus 200+ others from one centralized dashboard, so you never miss a review across any channel that matters to your legal practice.
How do I measure my review performance?
Most firms focus on raw review counts, but that's meaningless without knowing your total client volume. A firm with 50 reviews from 500 cases (10% conversion rate) is vastly outperforming one with 200 reviews from 5,000 cases (4% conversion rate). Reviewflowz automatically calculates your true review conversion rate by pulling your case data directly from CloudLex, giving you the complete performance picture your competitors can't see.
How does the review request actually get sent?
When you mark a case as closed, reach a settlement, or complete a matter in CloudLex, Reviewflowz automatically detects this trigger and sends a review request to your client through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your preferred trigger event and communication method, then every future case closure automatically generates a review request without any manual work. It's completely set-and-forget once you complete the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates at nearly 98% compared to traditional email. Review requests are automatically triggered from CloudLex when cases are closed, settlements reached, or matters resolved, just like our email and SMS functionality.
Can I track which attorney or paralegal generates the most reviews?
Yes. Reviewflowz automatically tracks which attorney or paralegal generates reviews by connecting directly to your CloudLex case data, attributing each review to the right staff member without clients needing to mention names. This prevents Google from flagging reviews for containing staff names while giving you detailed performance insights and leaderboards for your legal team.
How long does it take to set up Reviewflowz with CloudLex?
Setup takes minutes, not days. Simply connect your CloudLex account, select your trigger and preferred channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most law firms, this works out to just pennies per review collected, making it extremely cost-effective compared to the value each client review brings to your practice.
