Every completed transaction triggers a review request
When a purchase is completed, order picked up, or transaction processed in City Hive, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked using the data already in your system. No extra tools, no manual follow-ups, no missed opportunities.
Know exactly who your promoters are
When a customer leaves a review, that signal flows directly into their City Hive record. Now you can instantly identify your biggest fans and take advocacy to the next level with video testimonials, referrals, and case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to City Hive, it already knows who handled the transaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate. They're winning. Because Reviewflowz connects to City Hive, it knows exactly how many transactions you completed. So instead of celebrating raw numbers, you see: 342 transactions this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google Reviews should always be your top priority since it directly impacts your local search visibility and where most customers discover businesses. Beyond Google, focus on Yelp, Facebook, and Trustpilot, plus any industry-specific platforms relevant to your business type. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses focus on raw review count, but that's meaningless without knowing how many customers you actually served. Since Reviewflowz connects directly to your City Hive POS data, we calculate your true review conversion rate by dividing your reviews by your actual transactions. A store with 80 reviews from 2,000 customers (4% conversion) will outperform a competitor with 200 reviews from 15,000 customers (1.3% conversion) every time.
How does the review request actually get sent?
When a transaction is processed in City Hive, Reviewflowz automatically detects this trigger and immediately sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every customer gets automatically contacted without any manual work from you. It's completely set-and-forget once you've done the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Review requests are sent automatically when transactions are processed in City Hive, just like our email and SMS triggers.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your City Hive data to see who handled each transaction. When reviews come in, they're automatically attributed to the right person without customers needing to mention staff names. This prevents reviews from being flagged and removed by Google, which often happens when customers mention specific employee names.
How long does it take to set up Reviewflowz with City Hive?
Setup takes just minutes, not days. Simply connect your City Hive system, choose your trigger and messaging channel, and you're live with no developer or IT support required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most City Hive users, this works out to just pennies per review collected. WhatsApp pricing varies by country and is also available on the same flexible credit system.
