Every CharmHealth patient gets asked. Automatically.
When a visit completes, treatment finishes, or discharge happens in CharmHealth, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and forget it. Every single patient gets asked for a review without you lifting a finger.
Your happiest patients, flagged in CharmHealth
When a patient leaves a 5-star review on Google or Healthgrades, that positive signal flows directly into CharmHealth and attaches to their patient record. Now your staff instantly knows which patients are your biggest advocates during every interaction. Ask these promoters for video testimonials, referrals to family members, or case study participation.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to CharmHealth, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data for coaching and bonuses.
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Reviews per patient encounter. The metric that matters.
A practice with 150 reviews sounds impressive until you realize they've handled 8,000 patient encounters. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 800 encounters. a 7.5% rate. They're dominating. Because Reviewflowz connects to CharmHealth, it knows exactly how many patient visits and encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every healthcare review
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review across Google, Healthgrades, Zocdoc, Yelp, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound like your provider wrote them. Approve them manually or let them publish automatically so no review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for healthcare businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific sites like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for domain authority and when patients research providers within medical networks. Yelp also matters for general reputation management across all industries. Reviewflowz monitors all these key platforms plus 200+ others from a single dashboard, so CharmHealth users can track their complete online reputation without juggling multiple logins.
How do I measure my review performance?
Don't just count reviews. Raw numbers are meaningless without knowing your patient volume. Since Reviewflowz integrates directly with CharmHealth, we automatically calculate your true review conversion rate by dividing your reviews by your actual patient encounters, giving you the metric that actually matters for competitive performance.
How does the review request actually get sent?
When a visit is completed, treatment finished, discharge processed, or follow-up marked done in CharmHealth, Reviewflowz automatically triggers a review request to that patient. You configure it once by selecting your trigger event and choosing your preferred channel (email, SMS, or WhatsApp), then every patient gets automatically asked for a review without any manual work from your team. It's completely set-and-forget once you've configured your automation rules.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from CharmHealth just like email and SMS when visits are completed, treatments finished, or follow-ups are done.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically connects to your CharmHealth EHR system to track which healthcare provider handled each patient encounter, so when reviews come in, they're instantly attributed to the correct doctor, nurse, or physician without patients needing to mention names. This gives you detailed per-provider performance tracking and leaderboards, plus it helps avoid Google's tendency to flag and remove reviews that explicitly mention staff names.
How long does it take to set up Reviewflowz with CharmHealth?
Setup takes just minutes, not days. You simply connect your CharmHealth account to Reviewflowz, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. WhatsApp pricing varies by country and is also available on the same pay-as-you-go model.
