When a checkout completes, reservation ends, or dining experience finishes in Charge Automation, Reviewflowz instantly sends a review request to your guest via email, SMS, or WhatsApp. Set it up once and every single guest gets asked for a Google, TripAdvisor, Yelp, OpenTable, or Facebook review. No manual work, no forgetting, no missed opportunities.
Your happiest guests, flagged in Charge Automation
When a guest leaves a 5-star review on Google or TripAdvisor, that signal flows right back into Charge Automation attached to their guest record. Now your front desk team knows exactly who your biggest fans are. Ask them for video testimonials, referrals, or case studies during their next visit.
Staff attribution without the name-drop
Most hotels and restaurants ask guests to mention their host, server, or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Charge Automation, it already knows which staff member handled the reservation or service. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance data and leaderboards.
How serious are you about your reviews?
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A hotel with 150 reviews sounds impressive until you realize they hosted 2,000 guests. That's a 7.5% conversion rate. Your competitor down the street has 80 reviews from 400 guests. A 20% rate. They're winning. Because Reviewflowz connects to Charge Automation, it knows exactly how many reservations you completed. So instead of celebrating raw numbers, you see: 342 reservations this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy diners a reason to return. But what host, server, or manager has time to reply to every single review across TripAdvisor, OpenTable, Google, Yelp, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound authentically hospitality focused. Approve them manually or let them publish automatically so no guest review ever goes unanswered.
FAQs
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What review sites matter most for hospitality businesses?
For hospitality businesses, Google Reviews is always the #1 priority since it directly impacts local search rankings, followed by industry-specific platforms like TripAdvisor (for hotels/restaurants), OpenTable (for dining reservations), Yelp (for local discovery), and Facebook (for social proof). These secondary platforms are crucial for domain authority and capturing guests who research on industry-specific sites before booking reservations or events. Reviewflowz monitors all of these essential platforms plus 200+ others from a single dashboard, so you never miss a review across any channel that matters to your hospitality business.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews ÷ bookings), because 200 reviews from 15,000 guests (1.3%) means you're underperforming compared to a competitor with 80 reviews from 2,000 guests (4%). Reviewflowz automatically calculates this conversion rate by pulling your booking data directly from Charge Automation, giving you the complete picture of your review performance.
How does the review request actually get sent?
When a guest checks out, completes their reservation, finishes dining, or ends an event in Charge Automation, Reviewflowz automatically triggers and sends a review request through your chosen channel (email, SMS, or WhatsApp). You configure it once by selecting your trigger event and preferred channel, then every guest receives a review request automatically from that point forward. It's completely hands-off once set up.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. Just like email and SMS, WhatsApp requests are triggered automatically from Charge Automation when checkouts, reservations, dining experiences, or events are completed. This makes WhatsApp especially powerful in markets where it's the primary communication channel.
Can I track which host, server, or manager generates the most reviews?
Yes. Reviewflowz automatically pulls staff assignment data from Charge Automation, so when guests leave reviews about their dining or event experience, the feedback is instantly attributed to the correct host, server, or front desk manager without guests needing to mention names. This gives you detailed performance leaderboards for your hospitality team while avoiding Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Charge Automation?
Setup takes minutes, not days. Simply connect your Charge Automation account, select your trigger and preferred channel, and you're live with no developer or IT team required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most hospitality businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
