When a visit completes, treatment finishes, or discharge happens in Cerner, Reviewflowz immediately sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked for feedback. No manual work, no forgotten follow-ups, no missed opportunities.
Your biggest advocates, flagged in Cerner
When a patient leaves a 5-star review on Google or Healthgrades, that signal flows directly into Cerner and attaches to their medical record. Now your clinical staff and front desk instantly know which patients are your strongest promoters. Ask these happy patients for video testimonials, referrals to family members, or case study participation.
Staff attribution without the name-drop
Most healthcare practices ask patients to mention their doctor or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell provider names. Reviewflowz takes a different approach. Because it's connected to Cerner, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed without any name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data and coaching insights.
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Reviews per patient encounter. The metric that matters.
A medical practice with 150 reviews sounds impressive until you realize they've seen 12,000 patients. That's a 1.25% conversion rate. Your competitor down the street has 65 reviews from 800 patients. A 8.1% rate. They're winning. Because Reviewflowz connects to Cerner, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every patient review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review while managing Cerner workflows and patient care? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically so no patient review goes unanswered.
FAQs
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What review sites matter most for healthcare businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for industry domain authority and specialty search visibility. These medical review sites often appear in top search results when patients research providers and influence referral patterns from other healthcare professionals. Reviewflowz monitors Google, Healthgrades, Zocdoc, Vitals, WebMD, RateMDs, Yelp, and 200+ other review platforms from a single dashboard, ensuring your practice maintains a strong reputation across all channels that matter to patients.
How do I measure my review performance?
Most healthcare practices make the mistake of counting raw reviews, but what really matters is your review conversion rate. reviews divided by patient encounters. Because Reviewflowz integrates directly with Cerner, we automatically calculate this rate using your actual patient volume data. A practice with 50 reviews from 5,000 encounters (1%) is underperforming compared to one with 30 reviews from 1,000 encounters (3%).
How does the review request actually get sent?
When a patient visit is marked as complete, discharged, or a follow-up is finished in Cerner, Reviewflowz automatically detects this status change and immediately sends a review request to that patient. You configure it once by selecting your trigger event in Cerner and choosing your preferred channel (email, SMS, or WhatsApp), then every qualifying patient receives a request automatically without any manual intervention. It's completely set-and-forget once the initial setup is complete.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp for review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates at nearly 98% compared to email, making it extremely effective for patient engagement. These requests are triggered automatically from Cerner when visits are completed, treatments finished, or patients are discharged, just like our email and SMS features.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes, Reviewflowz automatically tracks review attribution by provider through its direct integration with your Cerner EHR system. When patients leave reviews, our system instantly matches them to the correct doctor, physician, nurse, or provider based on their documented patient encounters, eliminating the need for patients to mention staff names. This automated attribution not only gives you detailed per-provider performance insights and leaderboards, but also helps protect your reviews from Google's name-flagging algorithms that often remove healthcare reviews mentioning specific staff members.
How long does it take to set up Reviewflowz with Cerner?
Setup takes just minutes, not days. Simply connect your Cerner system to Reviewflowz, select your review trigger and preferred communication channel, and you're live with no developer or IT support required. Your first automated review request will go out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. WhatsApp pricing varies by country and operates on the same flexible credit system.
