When you mark a deal as closed, complete an onboarding, or deliver a project in Cerbo, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and forget it. Every client gets asked using the data already in your Cerbo system.
Know exactly who your promoters are
When a customer leaves a 5-star Google review, that signal shows up right in their Cerbo record. Now you know exactly who your biggest fans are. Ask them for a video testimonial, a referral, or a case study.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Cerbo, it already knows who handled each client relationship. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 clients. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 clients. A 4% rate. They're winning. Because Reviewflowz connects to Cerbo, it knows exactly how many closed deals you completed. So instead of celebrating raw numbers, you see: 342 closed deals this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google Reviews should always be your #1 priority since it's the most visible and influences local search rankings. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're valuable across most industries, plus any industry-specific platforms relevant to your business. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses track raw review count, but that's meaningless without knowing your total customer volume. Since Reviewflowz integrates directly with your Cerbo CRM, it automatically calculates your review conversion rate by dividing your reviews by your total clients, giving you the true performance metric that matters. A practice with 50 reviews from 500 patients (10% conversion rate) is significantly outperforming one with 200 reviews from 5,000 patients (4% conversion rate).
How does the review request actually get sent?
When a deal closes, onboarding completes, or a project gets delivered in Cerbo, Reviewflowz automatically detects this trigger event and sends a review request to your client via email, SMS, or WhatsApp. You configure the trigger and channel once during setup, then every future client gets the review request automatically with zero manual work. It's completely set-and-forget once you've chosen your preferred delivery method.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email rates, making it highly effective for getting customer responses. Just like email and SMS, WhatsApp requests are triggered automatically from Cerbo when deals close or projects are completed.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks review generation by team member through its direct integration with Cerbo. When a review comes in, the system automatically attributes it to the correct team member based on who handled that client in Cerbo, without requiring customers to mention names. This automatic attribution also helps avoid Google's review removal algorithms, which often flag reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Cerbo?
Setting up Reviewflowz with Cerbo takes just minutes, not days. Simply connect your Cerbo account, select your trigger and preferred channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day you complete setup.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages, all on a pay-as-you-go basis with no monthly minimums or contracts. For most Cerbo users, this translates to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
