When an invoice is marked paid in Brightpearl, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked using the data already in your system. No spreadsheets, no reminders, no extra steps.
Know exactly who your promoters are
When a customer leaves a 5-star review, that signal flows directly into their Brightpearl record. Now you can see exactly who your biggest fans are and take action. Ask your happiest customers for video testimonials, referrals, or case studies to fuel your best marketing.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Brightpearl, it already knows who handled the transaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate. Because Reviewflowz connects to Brightpearl, it knows exactly how many invoices you completed, so instead of celebrating raw numbers, you see: 342 invoices this month, 47 reviews, 13.7% conversion rate. No other review platform can calculate this metric because they don't have access to your invoice data.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites should I focus on?
Google Reviews should always be your #1 priority since it directly impacts your search visibility and local rankings. Beyond Google, focus on Yelp, Facebook, and Trustpilot as these are valuable across most businesses, plus any industry-specific platforms relevant to your sector. The good news is that Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses make the mistake of counting total reviews, but that's meaningless without knowing your customer volume. Since Reviewflowz integrates directly with Brightpearl, we automatically calculate your review conversion rate by dividing your reviews by your total invoices, giving you the true performance metric that matters. A business with 80 reviews from 2,000 Brightpearl invoices (4% conversion) is actually outperforming a competitor with 200 reviews from 15,000 invoices (1.3% conversion).
How does the review request actually get sent?
When a payment is received and an invoice is marked as paid in Brightpearl, Reviewflowz automatically triggers and sends a review request to your customer via email, SMS, or WhatsApp (whichever channel you've selected). You configure this once by choosing your trigger event and preferred communication channel, then every customer gets automatically contacted from that point forward. No manual sending required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers impressive open rates of nearly 98%, making it far more effective than traditional email. Just like our other channels, WhatsApp requests are triggered automatically when invoices are paid or payments are received in Brightpearl.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks this by connecting to your Brightpearl data to see which team member handled each transaction, then attributes incoming reviews to the right person without customers needing to mention names. This gives you complete performance tracking and leaderboards for each staff member. As an added benefit, this approach helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Brightpearl?
Setup takes just minutes, not days. Simply connect your Brightpearl account, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most Brightpearl users, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
