When a reservation completes, dining experience ends, or event wraps up in BentoBox, Reviewflowz instantly sends a review request to your guest via email, SMS, or WhatsApp. Set it up once and every single guest gets asked for a review on Google, Yelp, TripAdvisor, OpenTable, or Facebook. No manual follow-ups, no missed opportunities, no extra work.
Your happiest guests, flagged in BentoBox
When a guest leaves a 5-star review on Google or Yelp, that signal flows directly into BentoBox and attaches to their guest profile. Now your host team knows exactly who your biggest advocates are when they walk through the door. Ask them for a video testimonial, invite them to your next event, or get them to bring friends.
Staff attribution without the name-drop
Most restaurants ask guests to mention their server or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to BentoBox, it already knows which host, server, or manager handled the reservation. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A restaurant with 200 reviews sounds impressive until you realize they served 5,000 guests. That's a 4% conversion rate. Your competitor down the street has 120 reviews from 1,200 guests. a 10% rate. They're winning. Because Reviewflowz connects to BentoBox, it knows exactly how many reservations and bookings you completed. So instead of celebrating raw numbers, you see: 342 reservations this month, 47 reviews, 13.7% conversion rate. That's the metric you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy diners a reason to return. But what host, server, or manager has time to reply to every single review across Google, Yelp, OpenTable, TripAdvisor, and Facebook? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for hospitality businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and Google Business Profile visibility, but TripAdvisor, Yelp, OpenTable, and Facebook are equally critical for hospitality businesses as they drive industry-specific bookings and build domain authority. These platforms are where guests actively research restaurants, hotels, and event venues before making reservations or dining decisions. Reviewflowz monitors all of these essential sites plus 200+ others from one centralized dashboard, so you never miss a review that could impact your reputation or revenue.
How do I measure my review performance?
Most restaurants focus on total review count, but that's meaningless without knowing how many customers you served. Since Reviewflowz integrates directly with BentoBox, we can calculate your true review conversion rate by dividing reviews by actual reservations and orders. A restaurant with 80 reviews from 2,000 customers (4% conversion) is dramatically outperforming one with 200 reviews from 15,000 customers (1.3% conversion).
How does the review request actually get sent?
When a specific event occurs in BentoBox (like a completed reservation, finished dining experience, or ended event), Reviewflowz automatically triggers a review request to your guest via email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication channel, then every guest receives a review request automatically without any manual intervention. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Just like our other channels, WhatsApp requests are automatically triggered from your BentoBox system when checkouts, reservations, or dining experiences are completed.
Can I track which host, server, or manager generates the most reviews?
Yes. Reviewflowz automatically connects to your BentoBox system to track which host, server, or manager handled each reservation, so when reviews come in they're automatically attributed to the right team member without guests needing to mention names. This gives you detailed staff performance leaderboards and coaching insights, plus it helps avoid Google's tendency to flag reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with BentoBox?
Setup takes just minutes, not days. Simply connect your BentoBox account, choose your trigger and messaging channel, and you're live with no developer or IT support required. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends, with pay-as-you-go pricing and no monthly minimums or contracts. For most restaurants, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
