Every completed transaction triggers a review request
When a purchase is completed or transaction is processed in B2B Soft, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every customer gets asked for a review using the transaction data already in your system. No extra tools, no manual follow-ups, no missed opportunities.
Know exactly who your promoters are
When customers leave reviews (positive or negative), Reviewflowz automatically syncs those signals directly into their B2B Soft records. Now you can instantly identify your biggest fans and take action: ask for testimonials, referrals, or case studies. Without this connection, your most valuable marketing opportunities stay hidden in review platforms.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to B2B Soft, it already knows who handled the transaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. A 4% rate that's actually winning. Because Reviewflowz connects to B2B Soft, it knows exactly how many transactions you completed, so instead of celebrating raw numbers, you see: 342 transactions this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google is always your #1 priority since it directly impacts local search visibility and customer discovery. Beyond Google, focus on the platforms where your customers naturally look for businesses like yours, such as Yelp, Facebook, and Trustpilot, plus any industry-specific review sites relevant to your market. The good news is Reviewflowz monitors all 200+ platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses focus on raw review count, but that's meaningless without knowing your customer volume. A store with 200 reviews from 15,000 customers (1.3% conversion) is underperforming compared to one with 80 reviews from 2,000 customers (4% conversion). Reviewflowz automatically calculates your true review conversion rate by pulling transaction data directly from B2B Soft, giving you the complete picture of your review performance.
How does the review request actually get sent?
When a transaction is processed in B2B Soft, Reviewflowz automatically detects this trigger and immediately sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every future transaction automatically generates a review request without any manual intervention. It's completely set-and-forget once you've completed the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests along with email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Just like our other channels, WhatsApp requests are triggered automatically from B2B Soft when transactions are completed.
Can I track which team member generates the most reviews?
Yes. Reviewflowz automatically connects to B2B Soft to track which team member handled each transaction, so when reviews come in, they're attributed to the right person without customers needing to mention names. This automatic attribution gives you staff leaderboards and performance insights, plus helps avoid Google review removals since reviews mentioning specific staff names often get flagged.
How long does it take to set up Reviewflowz with B2B Soft?
Setup takes just minutes, not days. Simply connect your B2B Soft system to Reviewflowz, select your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day you finish setup.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most retail businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
