When a visit, discharge, or follow-up is marked complete in Azalea, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every patient gets asked without lifting a finger. No manual work, no missed opportunities, no delays.
Your happiest patients, flagged in Azalea
When a patient leaves a 5-star review, that signal flows right back into Azalea attached to their patient record. Now your clinical team knows who your biggest fans are during every appointment. Ask them for video testimonials, referrals, or case studies. Your best marketing comes from your happiest patients, but only if you know who they are.
Staff attribution without the name-drop
Most practices ask patients to mention their physician, nurse, or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Azalea, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance breakdowns.
How serious are you about your reviews?
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A practice with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 1,200 patients. A 5% rate means they're winning. Because Reviewflowz connects to Azalea, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds patient trust, and helps recover dissatisfied patients before they switch providers. But no physician or nurse has time to craft thoughtful replies to every review across Google, Healthgrades, Vitals, and dozens of other platforms. Reviewflowz uses AI to generate on-brand responses that sound like your clinical team wrote them. Review and approve each reply, or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for EHR businesses?
For EHR businesses, Google Reviews is always the #1 priority since it directly impacts local search rankings, but healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD are crucial for domain authority and reaching patients who research providers within the clinical workflow. These industry-specific review sites carry significant weight when potential patients evaluate EHR-integrated practices for their medical needs. Reviewflowz monitors all of these essential platforms plus 200+ others from one centralized dashboard, so you never miss important feedback about your practice.
How do I measure my review performance?
Most practices make the mistake of only counting total reviews, but that's meaningless without knowing how many patients you actually see. Because Reviewflowz integrates directly with Azalea, we automatically calculate your review conversion rate by dividing your reviews by your total patient encounters. A practice with 50 reviews from 500 patients (10% conversion) is dramatically outperforming one with 200 reviews from 10,000 patients (2% conversion).
How does the review request actually get sent?
When a visit is completed, discharged, or follow-up is marked complete in Azalea, Reviewflowz automatically triggers and sends a review request to the patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication channel, then every qualifying patient receives a review request automatically. It's completely hands-off once set up, requiring no manual work from your staff.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Azalea when visits are completed, discharged, or follow-ups are finished, just like our email and SMS options.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically pulls encounter data from your Azalea EHR system to attribute each review to the correct physician, nurse, or provider without patients needing to mention names. This EHR integration also reduces the risk of Google flagging reviews, since reviews mentioning specific staff names are more likely to be removed by Google's algorithms.
How long does it take to set up Reviewflowz with Azalea?
Setup takes just minutes, not days. You simply connect your Azalea system to Reviewflowz, select your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. WhatsApp pricing varies by country and is also available on the same flexible credit system.
