Every Autosoft customer gets asked. Automatically.
When a repair order closes, vehicle gets delivered, or sale completes in Autosoft, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and never think about it again — every single customer gets asked to leave a review on Google, Cars.com, DealerRater, or Facebook. No manual work, no missed opportunities, no delays.
Your biggest fans, flagged in Autosoft
When a customer leaves a 5-star Google review, that signal flows right back into Autosoft — attached to their repair order. Now your service advisor knows who your promoters are during their next visit. Ask them for a video testimonial, a referral, or to bring in their spouse's car — but only if you know who they are.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — because it's connected to Autosoft, it already knows which advisor handled the repair order. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed by Google, and you still get per-advisor performance data and leaderboards.
How serious are you about your reviews?
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A shop with 200 reviews sounds impressive — until you realize they completed 5,000 repair orders. That's a 4% conversion rate. Your competitor down the street has 80 reviews from 800 ROs — a 10% rate. They're winning. Because Reviewflowz connects to Autosoft, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate — the only metric that matters.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your service drive. But what service advisor or technician has time to craft thoughtful replies to every single review across Google, DealerRater, CarGurus, and dozens of other platforms? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for automotive businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and Maps visibility, but automotive-specific sites like DealerRater, Cars.com, and CarGurus are crucial for industry domain authority and capturing customers actively shopping for vehicles or service. Facebook reviews also matter significantly for community trust and social proof. Reviewflowz monitors all these critical platforms plus 200+ other review sites from one unified dashboard, so you never miss feedback that could impact your dealership's reputation.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing total reviews by your repair orders or vehicle sales. Since Reviewflowz integrates directly with Autosoft, we automatically calculate this rate for you using your actual customer volume data. A shop with 80 reviews from 2,000 customers (4% conversion) will outperform a competitor with 200 reviews from 15,000 customers (1.3% conversion) every time.
How does the review request actually get sent?
When a repair order is closed, vehicle is delivered, service is completed, or car is sold in Autosoft, Reviewflowz automatically detects that trigger event and immediately sends a review request to your customer via your chosen channel — email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication channel, then every customer automatically receives a review request from that point forward. It's completely hands-off — no manual sending, no remembering to follow up, no extra steps for your staff.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, and works exactly like our other channels—automatically triggered from Autosoft when repair orders are closed, vehicles delivered, or services completed. This makes it especially powerful in markets where WhatsApp is the primary communication platform.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes! Because Reviewflowz integrates directly with Autosoft, it automatically knows which service advisor, technician, or salesperson handled each repair order or vehicle sale, so when reviews come in they're instantly attributed to the right team member without customers needing to mention names. This gives you detailed per-staff performance tracking and leaderboards, plus it actually helps protect your reviews since Google tends to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Autosoft?
Setup takes just minutes, not days - simply connect your Autosoft system, choose your trigger (like repair order closed or vehicle delivered), select your preferred channel (email, SMS, or WhatsApp), and you're live. No developer or IT department required, and your first review request goes out the same day you set it up.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most automotive businesses, this works out to just pennies per review collected, making it extremely cost-effective compared to the value each review brings to your dealership.
