Latest news & articles

NPS vs. CSAT vs. CES: 4 Costly Mistakes to Avoid (and What to Do Instead)

#1 Comparing with the competition | #2 Not using cohorts | #3 Grouping old and new customers together | #4 Treating them as absolute values

January 9, 2024

Candice Wu

10 Best Customer Advocacy Software Providers in 2024

#1 Birdeye | #2 Referral Factory | #3 Reviewflowz | #4 Influitive | #5 Nicejob | #6 Extole | #7 Referral Rock | #8 Annex cloud

December 19, 2023

Candice Wu

Top 10 Testimonial Collection Software for SaaS in 2024

#1 Reviewflowz | #2 Testimonial | #3 Senja | #4 Trustmary | #5 StoryPrompt | #6 VideoAsk | #7 Delighted | #8 Boast | #9 Widewail | ...

December 8, 2023

Candice Wu

10 Cool Slack Integrations for a Kickass Workspace

#1 Reviewflowz | #2 Syften | #3 RSS | #4 Axolo | #5 Syften | #6 PagerDuty | #7 VacationTracker | #8 Spendesk | #9 Stripe | ...

September 3, 2024

Candice Wu

How To Respond To Positive Reviews? 5 Best-in-Class Examples

November 21, 2023

Candice Wu

How To Ask For Testimonials: Learnings From 6 Companies Getting Results

Ever wondered how to get great testimonials? It's simple, but you've got to ask right. Let's look at how six companies nailed it.

November 28, 2023

Candice Wu