Put your review generation on auto pilot with Zendesk CSAT & Automations
It’s the oldest play in the review generation book: follow-up to a positive CSAT score with a review request. Each time you close a ticket, your customers will be asked whether they were satisfied with their support interaction. And each time they say they were, they’ll be asked to make their opinion public on platforms […]
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Top 10 Review Management Mistakes You Have to Avoid at all Costs
With a simple search, you will find a ton of information about online reputation and review management. Most of this information is from people who are advertising their own services and hardly know what they’re doing. Many review management “experts” suggest lots of tips and tricks that are, at best, a waste of time and, […]
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Top 50 Online Review Statistics: Why You Should Care
As our review management 101 guide outlines, managing reviews is about owning the narrative. Businesses should leverage positive reviews as social proof and use negative reviews as feedback to improve. Overall, reviews are valuable for building your brand, driving revenue, and instilling consumer confidence. Here are the stats you need to know about online reviews. […]
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Top 6 Review Email Templates For Maximum Collection Rates
If you’re reading this, you probably know happy customers are hard enough to come by to try to maximize your review collection rates. CRM success really comes down to the right mix between segment, message, and call to action. And it works exactly the same way for review collection. We built seven review email templates […]
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How to scrap iOS app store reviews?
If you’re looking to scrap iOS reviews, there are tons of options: python or node libraries, software solutions, APIs. This post is aimed at giving you a solid understanding of what each option entails, and how they work at their core, so you can decide on the best option for your case, instead of scrolling […]
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